André García, Lcb Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Mcallen, Texas, United States

● Advanced experience filing land/air/maritime entries, IT inbonds, and AES shippers.● Advanced experience using ACE Suite. Increased productivity levels through the effective use of various software tools and applications tailored for data entry tasks.● Ensured accurate record-keeping in accordance with regulatory requirements through diligent attention to detail and adherence to established standards.● Contributed to meeting departmental goals by consistently achieving personal targets for speed, accuracy, and volume of work completed.● Developed a reputation for excellence by consistently demonstratingstrong work ethic, reliability, and commitment to exceedingperformance expectations.● Demonstrated a continuous improvement mindset by actively seekingopportunities for professional growth and development in the import/export department.

Brownsville, Texas, United States

● Implemented ISO 9001:2015 and IATF 16949● Evaluated new materials or components for suitability within existingmanufacturing processes while considering factors like cost-effectiveness, durability, and functionality of the finished product.● Partnered with senior management to analyze issues and findappropriate solutions.● Developed inspection plans based on design specifications, ensuring allcritical dimensions and performance criteria were verified throughoutthe manufacturing process.● Performed quality inspections and drafted reports to detail non-conforming material issues.● Contributed to root cause analysis to determine core reason for failuresand errors.● Communicated with shipping and receiving personnel regarding billsof lading and delivered and transported freight.● Facilitated smooth shipping and receiving processes by properlyorganizing incoming materials and preparing outgoing shipments fortransport.● Responsible for verification of accurate inventory management on VMIcustomer programs.

San Antonio, Texas, United States

● Handled customer inquiries and suggestions courteously and professionally.● Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.● Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.● Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.● Answered constant flow of customer calls with minimal wait times.● Answered customer telephone calls promptly to avoid on-hold waittimes.● Updated account information to maintain customer records. ● Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

San Antonio, Texas, United States

San Antonio, Texas, United States

Working outside, and occasionally inside, at a golf range. I have gained more customer service experience here, and I am in the process of obtaining my TABC certification so I can work inside customer service full time.

San Antonio, Texas, United States

Bussed at Palenque Grill at La Cantera. This job provided me with first hand experience with customers, and gave me an inside look at how a restaurant works.

Mcallen, Texas, United States

Sales Representative for Cutco. Specialized in personalized sales of kitchen appliances.