- Spearheaded community-building initiatives, fostering inclusive spaces for individuals with disabilities, resulting in a 30% increase in community participation and platform enrollment.- Designed and executed impactful standard operating procedures addressing disability advocacy, achieving measurable policy changes with for-profit and non-profit groups.-Built out a centralized community platform hub for a growing community of 240+ to access job opportunities, community content and enable a national network of 30+ cities and growing.

- In charge of implementation consulting and project/program management for community and customer success teams. Oversee all customer implementation of intranet community management and strategy.- I work with Fortune 500 and Fortune 100 companies across multiple industries and around the world as part of a cross-functional team to deliver strategy recommendations and configuration/implementation best practices to address the client’s communications and collaboration pain points using multiple best-in-class social collaboration SaaS platforms.

- Orchestrated the full-cycle procurement, design, implementation and launch of the Mark43 Guardian Community in under 4 months, to include the design and launch of the Mark43 Guardian Hub (self-service online platform) with 71% of total customer onboarding in less than 3 months.- Developed an ongoing training, development, coordination and virtual collaboration with leadership from the largest customer agencies (Tier 0 & Tier 1) within the Mark43 portfolio, creating a first of its kind bespoke customer advisory board.- Created multiple programs, processes and policies during 6 month tenure to include advocacy, swag, engagement and global outreach programs for 30k+ community members.

- Expanded market reach, while reducing costs and streamlining internal workflows, by driving all aspects of outreach and collaboration for three (3) high-value corporate partnerships.Boosted marketing efforts through development of Ambassador Program, which leveraged engaged contractors as advocates for company’s outreach and increased engagement of new contractors by 15% / month.- Increased new candidate referrals 25%/year through creation of a global program that incentivized current members through monetary compensation and reputation earned through increased engagement opportunities.- Created and grew Veterans Cyber Program, raising number brought into company by 250% since 2018 launch; attracted highly-qualified employees and created first targeted veterans’ program in the bug bounty industry.- Greatly improved knowledge and capabilities of teams—increased total number 40% in one (1) year—through effort to overhaul training structure for newly-onboarded candidates; created three (3) learning management system trainings that were built into the onboarding process.

Applied previous success in high stress military environments to elevate global training, customer service and general business operations for Facebook. Noteworthy accomplishments in this positon included: designing and launching a new global operations training program used by security incident response teams, and leading one of the most responsive teams in the department. Influential in eliminating business risk associated with 4,500+ policy, emergency and operational challenges.

Elevated core business efficiency by improving business processes and employee training programs. Tailored domestic and international programs for organizational growth by performing as top customer service satisfaction manager.

Senior operations manager, leading an IT and communications program for use by 500+ Marines. Safely led a team of Marines through personal and unit-level challenges associated with a combat deployment during Operation Enduring Freedom in Afghanistan. Consistently entrusted with leading dozens of staff relied upon to manage $20M of military assets. Personally designed and created new best practices for training programs serving 1,000+ employees.

- Led and trained Communications Infrastructure/IT Team during Operation Enduring Freedom in Afghanistan - Coordinated with international forces to support combat operations and U.S. forces’ leaving Afghanistan - Led and developed international force efforts to identify necessary installation and equipment requirements supporting redeployment operations during closure of largest Marine base in Afghanistan - Supervised the Cyber Security Management of the deployed network, ensuring the patching of vulnerabilities from outside actors - Defended and monitored internal security of multiple networks to include hard drive scans, daily Information Assurance reports, and classified network protocol

- Led > 75 Marines in two communications sections, providing communications expertise for the military forces in the United States and internationally - Maximized the training, movement and personal growth of two departments to include fitness reports, awards and letters of recommendation - Managed and accounted for the operational budget and > 240 equipment assets valued > $20 million - Designed and managed the execution of the communications architecture, logistical support, and personnel movement for multiple field exercises spanning distances of hundreds of miles

- Supervisor of unit charged with the scheduling, mentoring and management of 9 ICU medical personnel - Managed daily patient care for > 240 patients and the training management of > 20 medical personnel