As the Director of Presales at NICE Ltd, my mission revolves around helping customer address their needs to exceed customer service experience and empowering our Latin American partners and sales teams with cutting-edge customer experience management solutions. My day-to-day involves strategizing and managing a talented team of five solution engineers, focusing on fostering robust sales enablement and certifying channel partners to amplify market reach. I also assist with pipeline evolution tracking, including metrics like pipeline creation, ageing, close rate, year-over-year evolution among others.Our team's efforts are dedicated to driving strategic business outcomes, evidenced by our success in tailoring enterprise solutions and developing comprehensive market initiatives. With a solid background in solution engineering and a keen ability to nurture high-level business relationships, I am committed to propelling NICE Ltd forward through meticulous attention to detail and a management style that prioritizes customer satisfaction and operational excellence.
Listed skills include Telecommunications, Pre Sales, Integration, Ivr, and 46 others.