André Fernandes Email & Phone Number

* Latin America Solutions Engineering Director* Proven experience on high-tech market on Customer Experience Management solutions;* Manage five (5) Pre-Sales resources located throughout Latin America;* Responsible for Enterprise and CXone Presales Certification, Sales and SE Enablement for +10 NICE Channel Partners in Latin America;* Help drive NICE sales teams and customers towards strategic thinking that drive business results;* Help with pipeline creation analysis to identify possible gaps and Year-over-Year comparison. Pipeline evolution tracking (ageing, creation, close rate among others);* Contribute to develop work plan & strategy for initiatives within my organization, including specific market requirements as well as competitive analysis;* Business relationship with Senior Level Executives - Customers and Business Partners;* Activities in business development and solution engineering for Contact Center as a Service, Artificial Intelligence focused in Customer Experience, Interaction Analytics, NPS, Assisted and Unassisted automation, Application and Process monitoring and omni-channel recording with focus in Operational Efficiency, Customer Satisfaction, Customer Experience, Automation and Guidance and Revenue Growth;* Drive close rate by delivering custom built proposal and Proof-of-Value tests;* Proven key player leveraging new opportunities and exceeding sales quotas;* Responsible for strategic and major accounts, as well as complex projects

São Paulo Area, Brazil

* Latin America Solutions Engineering Manager* Proven experience on high-tech market on Customer Experience Management solutions;* Managed five (5) Pre-Sales resources located throughout Latin America;* Responsible for Enterprise Presales Certification, Sales and SE Enablement for +10 NICE Channel Partners in Latin America;* Helped drive NICE sales teams and customers towards strategic thinking that drive business results;* Contributed to develop work plan & strategy for initiatives within my organization;* Business relationship with Senior Level Executives - Customers and Business Partners;* Activities in business development and solution engineering for Interaction Analytics, Customer Experience, NPS, Assisted and Unassisted automation, Application and Process monitoring and omni-channel recording with focus in Operational Efficiency, Customer Satisfaction, Customer Experience, Automation and Guidance and Revenue Growth;* Proven key player leveraging new opportunities and exceeding sales quotas;* Responsible for strategic and major accounts, as well as complex projects.

* Southern Cone Solutions Engineering Manager* Responsible for strategic and major accounts, as well as complex projects;* Activities in bussiness development and solution engineering for multi-channel recording & Interaction Analytics, focusing Business Solutions for Operational Efficiency, Customer Satisfaction, Real-Time Guidance and Revenue Growth.

* Responsible for strategic and major accounts, as well as complex projects;* Activities in bussiness development and solution engineering for multi-channel recording & Interaction Analytics, focusing Business Solutions for Operational Efficiency, Customer Satisfaction, Real-Time Guidance and Revenue Growth.

* Responsible for strategic and major accounts, as well as complex projects;* Activities in bussiness development and solution engineering for Interaction Analytics and multi-channel recording, focusing Business Solutions for Operational Efficiency, Customer Satisfaction, Real-Time Guidance and Revenue Growth.

1. Activities in bussiness development and solution architecture for contact centers and interactive voice response systems (IVRs), technical and commercial offers for Contact Centers, IVRs, Revenue Assurance, Fraud Management, Data Network, Fiber to the user (FTTU), Real-estate Security, Power Utilities Telecommunication solutions, NGN products (Softswitches, Gateways, AAA Server, Network Management, etc), Network Management Systems (Switch, Narrowband and Broadband Multiservice Network, Deterministic Network, Traffic Analysis and Traffic Management), Access Networks and Digital Switch – Trópico R and RA Equipment.2. Meetings with customer to define technical solution;3. Coordination of the team responsible for the offer preparation, defining individual courses of action as well as those of the work groups involved, P&L, deadlines, etc;4. Request for Quotation, Request for Information and Request for Proposal analysis received from customers regarding technical and commercial aspects involved in the offer elaboration, aiming at:- Requests for customer clarifications of doubts;- Definition of Solution Topology to be offered, using Alcatel-Lucent equipment or third party equipment;- Request, analyse and integrate technical and commercial offers received from Alcatel-Lucent subsidiaries (national and/or international) and/or suppliers; - Summary planning on technical and commercial demands focusing on the company decision;- Statement of Compliance to specification;- Technical and Commercial conformity with customer requirements;- Dimensioning and preparation of quantity and price lists according to customer requirements and commercial recommendations;- Preparation of texts for technical and commercial offers such as executive summary, scope of work, statement of compliance, commercial conditions, among others;- Compilation and organization of all necessary information to prepare Cash Flows, Profit and Losses of each project.

Development of applications for the company’s customers. Excellent command of the programming language COBOL

Mba, Strategic It Management

Activities and Societies: MBA in Strategic IT Management

Post Graduation, Network Engineering And Telecommunication Systems

Engineer, Telecommunications