Andre Glasgow Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Raleigh-Durham-Chapel Hill Area

June 2023 UBS acquired Credit Suisse.Lead the Enablement, Suspension, Offboarding, and Client Party Data Amendment teams in the end-to-end management of the enablement and termination of client relationships. This is done with a focus on reducing operational costs for Credit Suisse.• Oversight and Controls• Collaborate with senior management and various departmental leads to define and implement strategies across all Global Markets teams.• Prioritize, communicate, and track initiatives with management and staff to produce regular status updates and metrics on key initiatives for consumption by senior management and all relevant committees.• Identify key operating risks and material control issues to ensure control gaps are addressed within appropriate timeframes.• Cultivate solid relationships with senior stake holders across Global Markets to establish effective collaboration.• Review all procedural documentation on a quarterly basis to ensure adherence and that controls are up to date.• BAU Processing• Triage and prioritize incoming requests for client enablement, termination, and amendments.• Assign cases to team members based on work load and expertise.• Process requests when incoming volume exceeds team capacity.• Review and triage all cases to ensure requests are completed within established SLO.• Act as an escalation point for all urgent requests and missed SLOs.

Raleigh-Durham, North Carolina Area

As part of the Regulatory Outreach team my main focus is to ensure entities who trade with Credit Suisse are in compliance with all applicable foreign and domestic trading regulations. Responsibilities include the following:• Project Management• Lead multiple simultaneous regulatory compliance outreach efforts while managing global team members to ensure various timelines set by regulatory agencies are met.• Collaborate with internal stakeholders (Legal, Comms, Sales, etc.) to determine the scope of entities to be included in outreach programs.• Stay abreast of upcoming regulatory changes in an effort to stay ahead of deadlines and remain proactive.• Present weekly metrics and reporting to upper management including status updates on all ongoing compliance efforts.• Review/Edit all internal documents for content and accuracy prior to packaging for client distribution.• Review Business Requirement Documents for accuracy and to ensure all updates are recorded.• Incident Management / Case Escalation• Provide legal/technical messaging for all client escalations and queries.• Leverage internal resources (Legal, Financial, Marketing, Onboarding, Compliance etc.) to resolve client issues and concerns.• Provide executive level summaries to management and the internal team to ensure complete understanding from lessons learned.• Perform post-mortem case analysis to pinpoint root cause of the issue and possible areas for improving client engagement.• Trending Analysis• Provide operational analysis and key performance metrics internally to ensure regulatory compliance of all entities trading with Credit Suisse.• Present analysis weekly at an executive level.• Custom ad-hoc reporting to target continually evolving objectives.• Analysis also used to target areas for improvement, highlight any procedural gaps, and training opportunities.•

Raleigh-Durham, North Carolina Area

~ Accounts Receivables ~ Commercial Credit & Billing ~ eCommerce Transactions & Fraud ~ Financial Operations Maintenance ~Main focus is the optimization of processes and management of all corporate cash application metrics reporting. Responsibilities include the following:• Project Management• Managed overall project development targeting improvement to our internal billing system in an effort to ensure peak processing during high transaction volume periods.• Streamlined the interaction among Oracle, PeopleSoft, and 9ci databases.• Research and resolve all payment application discrepancies.• Manage all short pays and debit memos.• Trending Analysis• Prepare all corporate cash application metrics for presentation to senior management.• Provide ad-hoc trending analysis as requested by senior management.• Billing & Processing• Process and administer billing for tool and equipment deferments.• Perform vendor payments, return mail processing, and invoice requests.• Ensure timely handling of all in-store promotions for both Advance Auto Parts and CARQUEST.

Raleigh-Durham, North Carolina Area

• Processed domestic & international student insurance waiver applications for Universities within the North Carolina and neighboring states college systems.• Demonstrated processing quality and high volume completion rate by efficiently processing 100+ student insurance waiver applications per 8 hour shift.• Flexible to accommodate priority and deadline student insurance waiver processing needs in order to meet/exceed customer/stakeholder expectations.• Performed phone/email outreach to verify insurance and arrange new information from customers/providers to correct/update student records.• Prepared, organized and prioritized source data of student insurance waiver SB admin info reports and assigned to staff members for processing.• Provided student insurance waiver verification process training and assisted in new hire setup into the student blue department computer systems.• Collaborated with coworkers and created student insurance waiver verification processing best practices.• Maintained operations by following policies and procedures; reported changes as needed.• Initiated collaboration with another area securing more efficient project time for those colleagues:• Created, organized and reformatted departmental WCMS web pages and job aids using HTML coding.• Researched and compiled WCMS web content expiration reports.• Republished expiring WCMS web content/documents and reassigned owners.

Roxboro, Nc

• Verified, updated, and entered new employee/student information into Childcare Manager Database.• Processed and maintained employee/student information records.• Filed, retrieved, and organized active/inactive employee/student files.• Created and updated school handbook, forms, flyers, and monthly news letters using MS Publisher & MS Word.• Answered emails, phone calls, took messages, and processed internal/external phone/fax file information requests.• Processed monthly tuition payments, statements and end of year tax statements.• Coordinated and managed weekly staff meetings, teachers, and staff members.• Administered monthly emergency fire/tornado drills and daily playground safety checks.

Brooklyn, Ny 11212

• Verified new hire employee application, forms and documents before entering into Lawson.• Processed and maintained employee ID information records for new/replacement ID cards.• Filed, retrieved, and organized active/terminated employee file folders and/or documents.• Verified employee information change requests and documentation before entering updates into Lawson.• Created process level, departmental, and employee reports in Lawson using HR Writer.• Created time detail and exceptions reports for labor relations department using Kronos.• Processed internal and external phone/fax information requests.

Long Island City, Ny 11101

• Loaded data from client’s e-mail and/or File Transfer Protocol Server to the Fina System.• Corresponded with clients to ensure that the data provided is appropriately processed to the Fina System.• Edited SQL programs to acquire and/or edit clients’ records and data within the Fina System.• Provided technical support to the customer care representatives and account specialist.• Used Quick Address System (QAS) to verify the accuracy of information provided by the client.• Edited SQL programs to set and print congratulatory letters, order forms, and labels for the client.• Loged all programming, creations, edits and modifications of clients’ data.• Used Excel, Macros and Formulas for correcting, aligning and formatting branch data to match the Fina system.• Decrypted and downloaded FTP data files directly from the client‘s server via the Cute FTP 4.2 program.

Brooklyn, Ny 11242

• Designed and maintained data integrity of two databases that accessed information on members.• Trained law firm colleagues on Microsoft Windows XP, Microsoft Office, and the Internet.• Executed and maintained telemarketing software for legal, real estate, and newspaper advertisements.• Assisted attorneys with client representation and appointments.

Python 3, Certification Level 2, Data Science

Python Data Structures Programming for Everybody (Getting Started with Python)

Microsoft Access 2010, Certification Level 1, Database Administration And Data Processing

North Carolina Early Childhood Administration Credential (Ncecac) Level 1, Early Childhood Administration, 4.0 Gpa

School & Office Administration Childcare Manager Database

Associate'S Degree, Microcomputer Business Systems, 3.80 Gpa

Associates in Applied Sciences with Honors (Dean's List 2001, 2004-2005) Computer Information Systems

High School Diploma, Computer Science, 85 Gpa

Computer Science and Programming