Deskside Support
Current- Advanced Technical support VIP for users and CEO's;- Advanced knowledge in Microsoft Operational System;- Resolution and detection of anomalies related to applications;- Troubleshooting on printers, desktops and laptops, Repair and recover from hardware or software failures. - Coordinate and communicate with impacted constituencies;- Perform periodic performance reporting to support capacity planning;- Perform regular security monitoring to identify any possible intrusions;- Maintain the Help Desk – answers user's technical questions and help troubleshoot technical problems about computers and telephones;- Maintenance of computer equipment, in person or remotely.