Collaborated with external customers and cross functional teams to define business requirementsTranslated business requirements into opportunities for operational improvementConducted daily ad-hoc data requests for external team members using SQL queriesAnalyze and interpret data in existing databases to support projects and reconcile data discrepanciesRoutinely automate manual reporting processes, saving myself and others over a day’s worth of timeSummarized over a million records of CMS subscriber data to get a breakdown of the counts of overall record flags within the different Trading Partners and HIOS categories per IssuerCreated reports and visualizations for internal and external stakeholdersUsed analytical tools such as SQL Server, Tableau, Alteryx, Python, Excel, and Jupyter Notebook

Supported the IT infrastructure of the organization's branch locations and all external clients throughout Florida's SW and Central regionsLed daily conference calls to discuss the tickets in queue , respective SLAs, and created a successful plan of action by brainstorming possible solutions to potential problemsProvided training to external clients on the Quanum Suite of productsPerformed remote and onsite installations of Bridges and InterfacesDiagnosed technical issues with BridgesResolved technical issues related to network connectivityPerformed root cause analysis while troubleshooting on technical problems and issues

Lead project that increased revenue of targeted clients by more than 30%Analyzed and evaluated data trends to guide strategic business decisionsCompiled Risk reports with commentary and action items, reflective of the insights discovered through detailed analysisGenerated Tableau dashboards with filters, parameters, and calculated fields that allowed tracking of customer data such as revenue generated, commonly ordered tests, and total volume of submissions with a comparison of electronic submissions vs manual submissionsCreated and analyzed monthly, quarterly, and annual reports

Conducted outbound phone calls to medical provider offices to remediate potentialbusiness disruptionsCompiled and analyzed data for the creation of daily and weekly Excel reportsRoutinely conducted virtual trainings on electronic lab ordering application forclients

Analyzed data to identify trends in patient service operationsConducted root cause analysis and worked with the patient services team to developimprovement plansAggregated data for summary stats pertaining to sites’ and employees’ performanceUsed Alteryx to clean, prep, and blend dataCreated database tables in SQL Server to house the appropriate data