- Maintaining high customer service- Dealing with any customer issues and complaints

- Furnishing Fabrics & Flooring- Training partners to ensure knowledge is sufficient- Monitoring customer service scores and making improvements to branch to maximise customer experience and results- Working with management team to lead branch when cover is low- Completing performance reviews and selling observations- Fully duty manager trained

- Branch absence planning for branch of 700+ partners- Planning leadership cover, first aid cover and branch resource- Completing interviews and recruitment administration- Cash administration tasking: banking, investigation of discrepancies, financial reporting- Shop point of contact and co-ordinator for visitors. Organising meeting room bookings- Shop point of contact and co-ordination for IT incidents and requests. Working with central IT to ensure branch equipment remains operation- Admin lead for Network migration and working hours review projects

- Trained across multiple departments (Lighting, Furnishing Fabrics & Flooring, Furniture, Seasonal, Customer Services, Operations)- Serving customers and ensuring the best possible service & experience- Managing customer queries and returns- Planning for seasonal changes- Service leading floors to ensure branch resources are used effectively and ensuring high service levels across the floor- Leading selling departments with shop floor admin and customer inquiries