Help Desk Analyst
CurrentProvide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide first-tier technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Uses ability to identify, research, and resolve basic technical problems in a Windows environment. Duties include acceptable customer service skills, ability to document and track requests via Service Now for assistance and escalate unresolved issues to higher levels of support in accordance with policies and procedures.