Banking Systems Operations Manager
Moscow, Russia
I was responsible for the administration of systems that automated the work of the back office, middle office, and treasury departments of the bank. Over the last 3 years, our team has been successful in operating remotely, maintaining 6 automated systems with over 300 active users.On a daily basis, my team processed about 50 user requests and monitoring events. Any issues that arose were registered using Jira and HP Service Manager. We conducted an initial analysis and problem-solving. If needed, we escalated the issue to developers. We also maintain a knowledge base using Confluence.My team serviced over 400 monitoring metrics and more than 200 Pentaho integration ETL tasks. Successful resolution of requests and incidents required advanced knowledge of SQL, Oracle, Linux, and Windows. One of the supported systems was built on the basis of Calypso. My team worked closely with internal development teams, completing 2-5 deployments per day on production and test circuits under tight release cycles. To achieve this, we utilized automation to simplify routine tasks, including implementing a Python and Jira REST API solution to simplify the registration of issues in Jira.Thanks to our hard work and diligence, we achieved high availability indicators (99.99%) for the systems without any SLA violations concluded with business units. I was also responsible for the recruitment and training of employees to ensure the team had the necessary skills and knowledge to maintain this level of performance.