➤ Streamlined project workflows by designing task sequences, managing handoffs, and tracking progress across internal teams and external stakeholders, ensuring efficient project execution.➤ Identified project risks through initiative-taking analysis and strategies tailored to company objectives.➤ Collaborated with senior leadership to expand inventory and employee workspace from 29 units to 441 across eight buildings, leading to a 200% increase in regional project capacity and… Show more ➤ Streamlined project workflows by designing task sequences, managing handoffs, and tracking progress across internal teams and external stakeholders, ensuring efficient project execution.➤ Identified project risks through initiative-taking analysis and strategies tailored to company objectives.➤ Collaborated with senior leadership to expand inventory and employee workspace from 29 units to 441 across eight buildings, leading to a 200% increase in regional project capacity and enhanced operations. ➤ Interfaced with 2,000+ guests through in-person interactions and Sonder's communication platforms.➤ Evaluated growth opportunities and expanded vendor relations to achieve cost savings on branding, uniforms, and signage, directly enhancing project budget efficiency and resource allocation.➤ Reinforced team culture by prioritizing task delegation, accountability, and a world-class guest experience, achieving Sonder's top employee engagement score among all North American operations teams.➤ Conducted data-driven project assessments by analyzing surveys, market trends, and operational data.➤ Managed a team of 8, implementing training and coaching that fostered a high-performing environment and advanced multiple team members into senior roles.➤ Designed and deployed an automation system using Zapier to automate the creation and distribution of check-in instructions for groups of 15-20 people, replacing a time-intensive manual process.➤ Reduced email setup time from hours to under 60 seconds, saving 4–5 minutes per person by integrating pre-drafted emails in Gmail, enhancing efficiency for managers and team members. Show less

➤ Oversaw end-to-end operations for a 35-team adult hockey league program, including scheduling, payroll, hiring, training, securing new rental opportunities for facility use, and supervising a team 15 referees.➤ Resolved customer conflicts across multiple sports leagues through proactive communication and assistance.➤ Managed a $100,000 annual budget worth of membership fees and expenses.

➤ Assisted with serving beverages, ensuring a pleasant experience for all guests; promoted from Food Runner to Head Food Runner to Bartender Assistant quickly due to exceptional work ethic.➤ Served as the go-to resource for training new team members, introducing them to the company’s work culture and high standards of guest service, and supporting multi-functional teamwork across departments.

➤ Led the recruitment of federal personnel, including sourcing, interviewing, background, and reference checks.➤ Collaborated with cross-functional teams to optimize the hiring process, coordinating each stage of recruitment with team members to enhance candidate experience and reduce onboarding time.