Organized work schedules and assigned tasks to a trading team of 12 membersSet and monitored weekly and monthly goals to drive team progressParticipate in high level management meetingsOversaw the real-time validation of sports eventsAddressed Call Center agent inquiries promptlyManaged and checked daily betting offersEnsured betting odds accuracy and system reliabilityConstantly verified high-value transactions exceeding €2 million

Reviewed and verified daily betting offersValidated real-time sports eventsEnsured the accuracy of system oddsProvided prompt responses to Call Center agent inquiries

Validated and recorded data in the betting systemEnsured the accuracy of daily offers both in software and on the websiteEntered numbers for over 50 lotteries dailyManaged betting for a diverse range of sports events (football, tennis, basketball, handball)Performed risk management by reviewing customer ticketsDisplayed LIVE sport events on agency screens

Oversaw daily operations and ensured the timely printing of offersSupervised data entry and ticket issuance processesMonitored machine indexes and managed daily cash handlingScheduled weekly shifts and distributed tasks among staffOrdered supplies and managed inventory for the agency

Printed daily offers and provided them to customersEntered customer data into the system to generate betting ticketsManaged machine indexes and handled end-of-day cash counting and balancingConducted daily closing procedures and product inventory