Implemented a governance desk for EMEA & APJ Sales' deal registration program. This included managing the design of the business process, coordinating the implementation, and enablement for the new process across multiple departments and geographies. RESPONSIBILITIES• Hired and on-boarded a team of specialists that would handle the day to day operations.• Established reporting and KPIs based on data and business outcomes.• Provided data analytics and trends based on Reseller behavior within the Partner Portal. • Partnered with Sales & Marketing functions to determine Go To Market strategy & promotions based on customers buying patterns.• Maintained and led regular meetings with functional leaders to provide recurring updates as well as confirm focus areas.KEY WINS• Reduced the average SLA to our partners by 70% from 15 days to 4 days and improving the Channel satisfaction ratings by 30%.• Developed and implemented a Deal Registration Scoring system based on incoming data flow from Partners and issuing a recommendation to Approve/Decline. This tool helped reduce our internal SLA from 3 hours to 1.5 hours and provided Sales with color coded information to help make faster decisions and help Sales focus on key aspects of the deal.• Creating a one stop shop for Channel around the Deal Registration Program and process where external partners can get in touch and receive near instant support.• Managed and coordinated a new enablement process for the Deal Registration Program

Partnered with Inside Sales and IT functions (approx. 600-700 Employees) to drive efficiency within the Sales function and help bridge the gap between Business Stakeholders and Technical teams. The Inside Sales process is a mission critical function for the business and the role is a key part of automation and digital transformation to enable future growth.RESPONSIBILITIES• Developed and implemented function people and process plans with senior leaders to drive achievement of key strategic initiatives including performance & process management, CRM adoption and improvements, product acquisitions, Sales methodologies.• Contributed to business strategy and discussions, providing expertise and support from a technical aspect.• Drew inferences from process details and link to the big picture by considering business objectives in identifying process improvements.• Collected requests from functional areas for process and technology improvements with a focus on determining root causes.• Maintained and led regular meetings with business stakeholders to provide project and process improvement updates as well as confirm priorities.KEY WINS• Managed, coordinated and delivered global projects such as:o CRM Upgrade from Salesforce Classic to Salesforce Lightning – a massive undertaking given that all company functions rely on Salesforce for their daily activities (Sales, Marketing, Business Operations, Order Processing, Renewals, Finance, etc.).o A new internal tool designed to assist Sales with the ability to create & configure quotes, automating this part of the quote to cash process. – reduced the quoting time by 50% and removed the email element, relying on official quote documents to issue to Distributors and Partners.

Enterprises are facing many new IT challenges, from end-user demands for 24/7 access to data and applications, to zero tolerance for downtime or data loss—all while dealing with 30-50% data growth every year. - Generating revenue by closing existing pipeline;- Creating new pipeline to ensure quota achievement;- Providing accurate forecasting to upper management weekly and daily during the last 2 weeks of the quarter;- Coordinating sales activities with partners/consultants/distributors and resellers to identify and close new business;- Maximizing coverage within the target region and penetrate organizations with Veeam products; - Initiating telephone and email contact with potential prospects from developed web and lead generation lists;- Developing a solid working knowledge of Veeam Software products and the benefits they provide to potential customers.Achievements:-Quota overachievement by 20% in the first quarter, Yearly quota overachieved 117%.- Added Triumph Motorcycles as a new Logo for Veeam.- 80 % Win rate across personal pipeline. - Attended IP Expo in Manchester among other Veeam top performers.

Maintains total customer relationship for key & enterprise accounts (>100M RON/year). E2E Sales cycle process: Prospecting, Cold Calling, Touch base/face to face meetings with influencer/decision maker, Drafting Contracts, Negotiating, Closing the Deal, Maintaining relationship, regular meetings.Market Analysis to determine best course of action in hunting/targeting key prospects. Business forecast to set clear quarterly goals.Territory managed: Local companies/Global companies with offices/branches in Romania.Personal achievement: Pharma business growth 300% in Q1 FY15 compared to LY.

Managing the Singapore, Australia and Middle East regions for Field and Product solutions.Managing internal departments to meet the customer's expectations and to keep the orders within the agreed SLAWeekly Booking and Revenue reports per the agreed target/quota.

Main responsibilities include managing the communication chain between Top 5 Global Account, A.P Moller Maersk and HP, in successfully providing the best customer sales service and support.First point of contact on Order Management, daily customer interaction via email, telephone and video conference.Taking business decisions and negotiating new project deadlines, start-up points and overall contract value after discussing it with the Sales DepartmentManaging Global Corporate account operations for Nordics region. Dedicated operations management for AP Moller Maersk. Coordinating the Catalogue Support team to update the catalogue according to the prices and products agreed between Sales Support and Customer.Organizing weekly Operational Call Conferences with the Account Operations Manager, Sales, Catalogue Manager and the client to discuss the current issues and determining the best course of action.Taking action in planning and implementing new procedures for order entry issues and improving the overall system.Escalation point for all open Volume Corporate orders.Managing multiple back-office departments and giving indications to collaborate in order to provide accurate information to the customer.Managing the finance department on resolving the customer's issues or requests.Coordinating the logistics department and managing the customer's returns and disputes.

Main activity contained in scouting for potential new customers for the Gold and Platinum line credit cards offered by Citibank.Other responsibilities included business meetings with high level management from medium, high businesses in which they would be presented with the benefits of the Gold/Platinum Credit cards.This was a great opportunity to gain and develop new sales skills and techniques which have helped me further improve myself.

Credit Europe Bank is an important banking institution on the romanian market. Itsmain activity sector is selling the well known CARD AVANTAJ, a credit card withwhich you can buy products in installments free of interest.Providing a wide range of support for customers.Included in these responsabilities, is checking suspicious transactions andnotifying the customer about these issues.Sales of banking products (credit cards) in assigned territory to both Retail and Corporate customers, mostly using cold calling.Side tasks included facilitating communication between customers and the bank's customer service department in matters such as blocked cards, updating customer information, providing payment information, etc

-Maintaining a high level of proficiency and success rate imposed by uppermanagement-Creating daily, weekly and monthly reports based on the department's productivity- Resolving customer and management escalation issues.- Weekly call conferences with the US team to maintain and improve systemplatforms and work productivity.- Verifying the quality of work the team members did based on a quality templateform to track the policy of working certain types of orders.- Providing monthly feedback to team players and trying to motivate them to keepworking at their best.- Keeping up-to-date with the night hours, medical leaves or vacations for theagents in my team- Completing the monthly salary database

Main activities and responsibilities To collect the debts that the customers have with the company : AOL ( America Online )Responsibilities included taking inbound and outbound calls to customers or companies explaining the debt and convincing them to clear it. Name and address of employer CGS ROMANIABucharest Type of business or sector Customer Service