Andrei Cretu Email and Phone Number

Drive the automation process for all the Customers delivered by Ericsson's NOC in Romania as an individual contributor(Business and Product Owner). Starting with 2021 also as people lead for a team of automation technical authority experts.Driving the development and maintenance of complex and non-complex automated processes for the benefit and in line with the automation strategy, Customer and Operational Teams while maintaining a competitive ROI.Collaborating together with Operations Staff, Automation Engineers, Development Teams, Solution/Automation Architects, Project Managers, Operational Management and Customer Representatives to ensure adherence to the automation strategy, speed and quality in development.Active contributor to the re-shaping of the automation strategy according with business and customer needs, adjusting to multiple demands, shifting priorities, ambiguity and rapid change. Building, maintaining and leveraging relationships across all levels of the business as well as a specialized level of verbal and written communication skills.

Created and maintained an efficient system of operation to support Telco Customers deliveries.Ensured necessary resources, processes and tools were available and correctly implemented as required to perform the Managed Services delivery activities. Ensured the Performance Management process for all reports is in line with HR directives. Coached and mentored a team of 15 Managers thus enabling growth and created a cohesive NOC.Managed delivery unit budget, improved Customer relations and addressed Customer escalations, achieved Balanced Score Card targets on stretched levels. Supporter for automation and standardization with focus on Ericsson's Network Society Strategy resulted in 35% increase in automation and increased margins for all contracts.Member of the Career Progression Group where I implemented internal rules for career development for all GS Romania employees.

Managed several teams engaged in Telco managed services; span of control ranged from 15 to 40 people. Recruited, trained and organized the teams from launch to close of projects.Achievements:First delivery of it's kind where several technical competence domains(Core, VAS, BSS & TX) were merged into one and delivered from the same team. 70% team efficiency achieved in 1 year, customer satisfaction index increased by 20% to 98%.

Supervised and coordinated technical activities of engineers engaged in service delivery for several European Telecom Operators on CS, PS, IP and TX areas.Subject Matter Expert on Automation. On- call contact for all technical issues of the team.

Ensured multi-customer first level support, preparation and consolidation of all changes performed in EDCP(M2M) area: SMS, DNS, GGSN, HLR, AAA, STP, Provisioning, Billing, Service Portal&API.

Ensured first level support, preparation and consolidation of all changes performed in the CORE(CS&PS), IP, TX area for Orange CH.

1st Level service delivery for several European Mobile Operators, O&M activities, troubleshooting on Nokia (STP, HLR), Symsoft (SMSC), CISCO GGSN, Polystar OSIX (live tracing tool) used for "Device Connection Platform".The Device Connection Platform is a CLOUD-based managed connectivity platform, provided as a service. It enables operators to industrialize M2M connectivity services to a variety of different industry needs. Operators can address new revenue streams from a variety of devices while simplifying the process, and reducing the cost of connecting them in order to benefit from economies of scale. At the same time, the platform facilitates smooth and efficient network provisioning as well as access to key functionalities including subscription management, device management and operator and enterprise self-service portals