Leader of IT Infra & Ops teams and several full-outsourced services.Responsible for innovating the IT Operation, enhancing the End-User support care and upgrading the Enterprise IT Infrastructure, which includes Local+Wide Area Networks, Unified Communications, Datacenters and Public+Private Cloud Services.Direct report to CIO.Main Achievements (so far)Transition from an internal-supported IT services to a full-outsourcing managed IT services and implementation of an Outsourced Services Governance Model for run, control and improve.IT Operation processes transformation to an ITIL-based model.Operation Support and Infrastructure Building for Enterprise IT Projects, such as SAP Implementation (Waves 2 and 3), Digital Applications (Web and Mobile), back-office systems and other business solutions (e.g. supermarket retail, warehouse and mall management).Business expansion, supporting and providing IT Infrastructure for new units and stores Refresh of the POS infrastructure for all stores.Continuous Capacity Plan for datacenters and business-end infrastructure.Moving the secondary servers room to a new built-from-ground tier-3 datacenter.Deployment of a Free WiFi Service for Mall and Stores customers, collecting BI information and demographic data.Implementation of a new enterprise-wide network for Building, Industrial and Maintenance automation solutions.Far-reaching cost reductions in IT Infrastructure, through contract improvements, renegotiations and technology upgrades.

Project Manager at client Cia ZaffariProjects:Transition to Outsourcing ServicesDatacenter MovingFree WiFi for Store and Mall Customers

Responsible for managing and improving the end-user´s experience in IT resources and systems, including the enterprise IT infrastructure, PCs and devices, service desk and technical on-site assistance to all plant sites (+30) and users (+3.000) in Brazil. Direct report to IT Director Americas e and functional to Head of End-User Services (Global). Lead the teams of IT support and infrastructure (+28 IT professionals). IT Governance engaged in Operation and Finances. Contract management (local and global vendors), including local country agreements as part of global contracts. Leader of infrastructure projects for business expansions and integrations.Main AchievementsM&A Projects – Fertibrás, Bunge, Galvani, Tocatins – pre and post activities, due-diligence, budget planning, transformation and integration projects for infrastructure, IT contracts and decommissioning. Highlight: aquisição Bunge Fertilizers, which tripled the numbers of sites and clients and more than doubled users and sales volume.New production sites – Sumaré, Porto Alegre, Maceió, and others – Highlight: Rio Grande expansion project (R$ 1 billion, on-going) and the moving of the headquarters in Porto Alegre to a new building. IT services transformation projects – Hosting SAP Datacenter (IBM), WAN MPLS (IBM/Orange), End-User Services (IBM), Printing Services (Sini/Technoset), End-User Services (HPE), Hosting SAP Cloud (IBM) e WAN MPLS (BT) – vendor selection (RFP), contract/SLA design and negotiation, leadership of projects for IT services migration and implementation of contract governance, resulting in better modern services and optimized costs (56% in savings).IT team globalization, integrating the local IT team into the central IT organization and implementing central processes and standards.Infrastructure workstreams lead for important business projects, featuring Portal SAP Sales Yara OnLine, Qlikview, Electronic Invoice (NFe), AMS SAP, Weighbridge Automation, Access Control and eSocial.

- Report to Head of End User Services- Act as Yara IT’s representative toward Site business managers regarding IT services in use at all sites within South America region- Local enforcement/implementation of Yara IT policies, standards, solutions and governance- Management of all site specific IT demands within South America region- Efficient /timely capturing of any non-site specific IT demands to relevant Yara IT entity for further processing- Planning, budgeting, reporting and execution of all site specific IT activities according to central IT governance, processes and guidelines- Responsible for local procurement according to central IT governance and policies- Maintain full central transparency into all local IT demands, budgets, activities and priorities- Ensure Yara end users having adequate skills in using Yara IT standard solutions- Perform resource planning for South America region in close cooperation with other EUS-Regions and central EUS management- Adequate and skilled staffing of all ITSS positions within South America region

- Managing End-User services over a multi-sourced environment, such as on-site support, service desk and telecommunications- Controlling IT infrastructure resources and services, such as WAN, LAN, servers, computers, desktop applications, printers and fixed & mobile telephony- Managing IT core processes, such as server hosting services (internal and outsourced datacenters), database administration, central technical support (2nd and 3rd levels), local application management, availability and capacity management- Handling IT and Telecom contracts, through financial and SLA management- Providing IT infrastructure resources to local applications and ERP SAP projects- Participating actively in the IT strategy and budget planning- Leading regional implementation of global projects and programs: 2007 – Infrastructure merge of acquired company Fertibras2008 – ERP SAP hosting services migration from Tivit to IBM2008 – New WAN migration for all sites2009 – Printer Services outsourcing2009 – Refresh of all PCs and laptops2010 – Service Desk and On-Site Support implementation2010 – Roll-out of new desktop image for all PCs and laptops2010 – Lotus Notes e-mail and databases services migration2010 – New LAN services / Refresh of all network devices

- Managing datacenter and corporative resources of IT and telecom infrastructure- Coordinating support team and help-desk- Implementing a new context of IT internal processes based on Total Quality Control tools- Leading infrastructure and technology requirements for major projects: Unimed Lab and Diagnostic Digital Imaging Center

- Managing datacenter (70 servers)- Selecting and planning technologies- Implementing and managing IT infrastructure (1400 workstations / 900 printers)- Leading the support analyst team and the programming team- Coordinating outsourced supporting services (DBA, SAP BASIS, etc.)- Designing information security policies- Planning the use of information resources- Taking part in strategic planning and in the selection and implementation of IT projects- Taking active part in executive committees (planning, problem-solving, project implementation, and business expansion)- Implementing management tools related to Total Quality Control- Acting as an internal examiner and as a collaborator to PGQP and PNQ awards- Leading implementation of important projects:Hospital Information System (HIS)Electronic Patient RecordERP (SAP R/3)Diagnostics Systems (Lab, Hematology, Patology, etc.)Quality Indicators SystemIntranetManagement Information on eMail and statistical alert systemThin-Clients implementationInformation Security – Phase 1 – Anti-Virus and Spam FilterMedical Appointment on Web

- Managing Help-Desk services

- Programming Systems & Applications- Implementing Network TCP/IP- Managing Unix Servers