Customer Service Representative
CurrentHandling all customers’ queries received via phone, chat, and email.· Maintaining the highest standard of quality and quantity of responses on all Customer related topics (ie. general account queries, gameplay, payment and withdrawal queries, Responsible Gaming, and Regulatory Compliance as applicable).· Working according to established standards as part of the Team alongside the Team Leader and supervisors.· Escalating sensitive cases according to set procedures to relevant departments.· Performing additional tasks as required by the Team Leader, Supervisor, Customer Relations Manager, Operations Manager or Head of Department.