Experienced Transversal Business Analyst & E2E Process Designer with a Strong Background in Service Delivery and Network EngineeringI am a seasoned professional with over 15 years of experience across the telecommunications and IT industries, specializing in business analysis, service delivery, and network engineering. Currently, I serve as a Transversal Business Analyst and E2E Process Designer, where I apply my expertise in designing and optimizing end-to-end processes that drive efficiency and enhance business outcomes. My role involves aligning cross-functional projects with the company’s strategic goals, facilitating communication between teams, and driving integrated solutions that benefit the entire organization.My career journey includes key roles such as Service Delivery Manager at Orange Romania, where I led service delivery initiatives that ensured high levels of customer satisfaction and operational excellence. As a Services Assurance Expert at Orange Romania, I developed a deep understanding of service management and assurance practices, which further strengthened my ability to troubleshoot and resolve complex service issues.Earlier in my career, I gained significant technical expertise as an IP Broadband Network Senior Engineer at Telekom Romania (Part of Deutsche Telekom Group) and as an IP Broadband Network Engineer at Romtelecom S.A. These roles provided me with a solid foundation in network engineering and a comprehensive understanding of the telecommunications landscape.Certifications:• ITIL 4 Foundation & ITIL 4 Professional: Create, Deliver and Support• Six Sigma Yellow Belt• Pursuing Six Sigma Green Belt certificationMy certifications in ITIL and Six Sigma demonstrate my commitment to continuous improvement and to delivering high-quality, efficient solutions. I am dedicated to leveraging my diverse skill set to drive innovation and excellence in every project I undertake.