Andrei I. Email & Phone Number

Cluj County, Romania

- maintaining Linux infrastructure up to date by applying patches and updates- automation scripts for security checks and updates across infrastructure- maintaining and creating documentations, procedures and diagrams- active participation on ISO and TISAX (automotive ind.) Certifications Audits - managing, installing,configuring, upgrading virtualisation servers - esxi7, citrix, xen- design of new DC that will accommodate IT infrastructure, from fuse panel, HVAC needs, UPS, to rack layout- active participation on designing WFH environment so much needed when covid pandemic began - migrating servers from one technology to another and from old to new hardware- on prem Esxi Cloud Design (Software,Hardware,Infrastructure)- increasing the efficiency of DC- brain storming and knowledge sharing with team, teaching and communication skills- alienvault - integrating syslog concentrator with QRadar platform- implementing SCRIBL/SPLUNK for log parsing and monitoring- custom scripts for infrastructure monitoring and alerting (including SMS)- optimising DC infrastructure for Remote Operation- implementing AWS autoscaling project- AWS workstations- full DC relocation from one headquarter to another - planning and execution, resource allocation, risc assessment, preliminary tests, proper timetable of operations for minimum impact on production and development servers, over 150 servers relocated with no hardware failure, putting the servers back into operation- Data Center Infrastructure Management- member of Emergency Response Team, CSSM, On Call Support Team, Local Support Team- trained in CPR- DC power upgrade - drive of procedures, designing and implementing alternative power options for work to be done, reducind DC power consumption to minimum for work period, minimising downtime and affected services- DC climatisation adjusting for growth to be accomodated - superviser- DC infrastructure upgrade to accomodate new type of equipments

Cluj Napoca

- Manage Linux and Windows servers, own, rented and collocated in DC (Data Center)- installing / configuring / reconfiguring Linux and Windows servers- installing / configuring / reconfiguring virtualization servers (OpenVZ, KVM, Xen)- configuring associated services (apache, ftp, mySQL, email, etc.)- providing support in the ticket and telephone system for the company's clients (web hosting services)- Hardware maintenance of servers- active and proactive monitoring of the offered services (OPManager)- hardware update and inventory- installation / configuration / maintenance of backup servers (R1Soft)- monitoring the climatic parameters in DC- Monitoring of UPS systems and backup generator (bash scripts, snmp data retrieval, alerts)- monitor the parameters of the DC internet connections- Creating scripts to monitor server rollout parameters- Creating scripts for backup of mysql databases- installation / configuration of internet access and backend in DC network (installation / configuration / monitoring of switching and routing equipment)- training for new employees (theoretical and practical technical training - administration of linux servers and associated services)Since July 2017 I have taken over the Technical Director position, the additional responsibilities being the following:- Data Center Infrastructure Management- managing / developing / adapting Internet and internal DC networks- streamlining resources used through server hardware / software optimization, DC refurbishment, air conditioning efficiency- Client migration from outdated hardware and software systems to upgraded new systems- Ensuring compatibility for migrated customers on new systems- Purchasing new hardware for DC migration / efficiency operations- coordinating the technical support team to streamline the process- customer management- Carry out business campaigns

Cluj County, Romania

- Answering and solving technical calls (questions, complaints, non-functionalities) reported by the client in accordance with the company's processes, procedures and rules- I am initiating and responsible for technical escalations, I check the cause of the malfunction and assure that the customer's problem has been resolved- Assure rapid interdepartmental information flow in avian and network failures- Apply the knowledge gained from training sessions and previous experiences and use the applications developed to diagnose VoIP, DTV and Broadband notifications, ensuring the immediate resolution of the referral- Provide customer support for the configuration of the equipment so that the service offered is functional- Present and sell the company's services directly to clients through the phone- I assure the minimization of field service programming (service teams, installations, etc.)- Apply techniques for fast call handling- I treat customers with courtesy and professionalism, constantly contribute to building a good image of the company- They meet objectives and daily tasks received from direct supervisors- Making a comprehensive material with precise indications for identifying and treating the situations frequently encountered by clients regarding the quality of the services offered- We have worked with the training department to create other materials and improve existing ones to help colleagues identify accurate, accurate, and prompt customer feedback- We have worked with our superiors and colleagues to implement a procedure to streamline customer complaint handling through emails or sesizarilr open to customer service centers (cashiers)- I treat the special situations of special clients, handed over to solving directly by superiors, situations that exceed the attributions of the technical support department

Bucharest, Romania

- Collaboration with Hong Kong IT Team for taking over of NOC Department- Administration / monitoring of production and test servers- Implementation / administration of monitoring programs- Collaboration with Philippine IT Team for handling over of NOC Department- Taking over of NOC Department on allocated time- Efficientization of department activities by implementing and developing ofspecific programs- Perfecting of interventions procedures witch led to shorter solution times- Teaching and handling over of NOC department to Philippine IT team- Elaboration and adaptation of team time table for a 24x7 program withminimum personnel

Sfântu Gheorghe, Covasna, Romania

- Coordination of intervention teams- Web design- Software configuration (on the phone and on field)- Network and hardware equipments development- Public relations- Clients and equipments problem identification- Reclamations reduced by 20% in 6 months- Increased effectiveness of intervention teams- Increasing customer satisfaction and loyalty of their- Participation in the campaign to inform customers on infrastructure development in the city SF.GHEORGHE

Bachelor'S Degree, Informatics

Electrical And Electronics Engineering

High School Diploma, Informatics, Programmer Help Certificate