Andrei Ispas Email & Phone Number

Bucharest, Romania

- Configure microservices and large scale services to fit the customer needs on a b2bapproach;- Provide advanced technical support;- Troubleshoot and report issues in production and discuss with relevant teams to have them fixed;- Work closely with development team to help bring the optimal configurations in production systems; customer app SDK testing and debugging; - Create knowledgebase articles and documentation;- Provide solutions and implementations to cloud and streaming setups for our clients;- Manage critical customer issues and facilitate communication between escalationteams and engineering with tools and technologies like: Aws, Git, Sql, Postman, Bash & Grafana as well as various in-house company tools;- Provide specific in-depth technical expertise for customer issues for server-side or client-side integration regarding our components / technologies.

Bucharest, Romania

- Responsible for managing diverse IT infrastructures and services hosted in our datacenters;- Continuous development and learning of new platforms and services.- Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Orange internaloperations;- Identify product expansion opportunities and manage service requests in real time by collecting, prioritizing and workingtowards solving customer's requests;- Provide operational support in the implementation of new services or plans to improve the quality of services;- Analyze and evaluate the scheduled activities that have a significant impact on the service, together with the operationscoordinator;- Analyze, evaluate, solve and coordinate the resolution of all major or critical incidents that affect the availability andquality of mobile services;- Ensure communication to entities in Orange Romania in case of crises of any kind;- Identify issues and propose actions and follow their implementation towards closing the problems;- Define operational flows, within the framework of Service Assurance processes, at the launch of new services or proposeand follow the implementation of the necessary changes within the existing flows to respond to the evolution of servicesand / or the market;- Define and improve the policies of active or passive monitoring of the managed services;- Use and adapt the tools and procedures specific to the job.

Bucharest, Romania

- Troubleshoot any issues on VAS nodes like: SMSC, GMPC, Provisioning Gateway, Radius, IPWorks; - Impact analysis and support for platform configuration changes;- Assist in the automatization of the platform by implementing and managing different scripts and procedures;- Create and manage the accounts of all team members in the User Management tool;- Work together with other teams such as: 1st level Assurance, 3rd line of support, R&D;- Coordinate On-Site interventions of the Field Teams;- Provide work instructions and assist in creating documentation for the project; - Actively participate and contribute in the problem management and incident management processes when required; - Cover 24x7 On Call duty.

Bucharest, Romania

Back Office Engineer:- Troubleshooting on VAS equipments (SMSC)- Platform/Services KPI monitoring and reporting- Preparing work instructions and work procedures- Perform health checks of the VAS Platform.- Proactively analyse the parmeters of the platform to ensure its functionality and prevent incidents (Preventive Maintenance)- Deciding the impact and the priority of Incidents/Problems and working with different teams (GTAC/R&D) to resolve them- Configure VAS equipments - Prepare SQL and Linux scripts- Prepare and implement changes on the platform- Impact analysis on changes performed on the system- Cover 24x7 On CallChange Manager (May 2018- Oct 2019):- Ensure the proper implementation of the process, process roles, policies, metrics and KPIs- Ensure all RFCs are created with full and complete data/details and accept the RFC- Assess and accept unplanned changes- Ensure all RFCs progress are in accordance with approved Service Level Agreements and agreed implementation times- Coordinate the Risk and Impact Analysis of a change, ensure that RFCs are well understood from both a business and technical impact perspective and prepare required documentation for the CAB reviews- Make sure open items identified during CAB meetings are followed up- Monitor and review activities of Implementation teams (in case of Normal Changes) to ensure that work is carried our correctly- Organize, conduct and facilitate Post Implementation Reviews, document the lessons learned and coordinate the implementation of any corrective actions- Identify the Post Implementation Review members depending upon the nature, type and outcome of Changes ensuring proper representation- Communication across all levels of the organization to ensure that all the involved teams are fully informed of change activities and associated risks

Bucharest, Romania

- Monitoring the network- Performing first level analysis and troubleshooting- Escalating the identified issues to the relevant 2nd level teams- Working in 12hr shifts

Bachelor'S Degree, Applied Electronics

Baccalaureate , Mathematics And Computer Science