Community support and engagement, support for vulnerable people, data entry and data processing, law enforcement.

To promote through a variety of methods the JETS programme (and other government programmes) including the delivery of webinars, workshops, networking and feedback routeways to Jobcentre Plus Work Coaches and SPOCs (Single Points of Contact). To develop and manage strong relationships with JCP to generate eligible and suitable referrals to the JETS, NEET and WHP programmes to meet contract profiles. To develop and manage relationships with JCP Managers, Work Coaches and SPOCs in order to maximise the volume of eligible and suitable referrals to JETS, WHP and NEET programmes.Utilise data and profiles to monitor referral and start volumes, being responsive in engagement where it is required to increase referrals or tackle issues with eligibility/suitability.Work with the Regional Account Managers to identify suitable future opportunities to proactively promote referrals to programme through JCP Work Coaches.Work with the operational team to identify and produce case studies and good news stories.Support social media campaigns, networking and JCP relationships through sharing of positive news stories and successes to promote the opportunity.To deliver an ongoing programme of local meetings, information and feedback sessions.To work effectively with the Onboarding and Engagement Manager to identify reasons for ineligible and unsuitable referrals. Working with JCP colleagues to support information sessions.Work with Community Partner Network to ensure that provision is appropriate to the need of programme participants.Ensure accurate reporting of all activity and output by:- Tracking of contacts with JCP, including frequency of meetings. - Monthly reporting of progress against actions and benchmarks.- Delivery of an agreed pattern of JCP engagements, depending on need and priority.

Meet personal performance targets and Key Performance Indicators. Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching. Undertake assessments using a suite of tools to fully understand a customer’s circumstances, preferences and barriers to progression. Produce personalised, tailored, smart, action plans with development opportunities. Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, debt advice, health and vocational training). Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments. Co-produce effective in-work support plans with participants and employers. Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service. Fully comply with company policies including those for personal data security, safeguarding and health & safety. Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres, local Job Centre) to increase service accessibility.

Training the new recruits and make sure they understand and comply with internal and external procedures, keep records of attendance and their progress, liaise with management and Training and Compliance Team to determine training needs and asses their progress, support and mentor old staff offering individual training sessions when they have been away from work, or procedures have been updated.

Analysing potential risks and ensure the safety of the airport, its passengers, and its staff by conducting body, bag and vehicle searches, checking boarding card details, performing patrols, operating X-ray machines, conducting patrols in the terminal and apron area, responding to emergency situations and making decisions in line with Airport’s and CAA’s procedures and regulations, performing night shifts, escorting duties, driving airside, supervising works near the CP line and at the edge of the dock, secure the designed critical part perimeter, other night duties required by the line manager.

Managing a small team in order to turnaround aircraft on specific time and within required safety and security regulations; compilation of passenger lists, baggage lists, load plan and load sheet, supervise and ensure that all ground handling activities (boarding/offloading passengers, loading/unloading bags, cargo, mail, fuel, catering services) are made on time and according to the procedures, brief the cabin crew and work in close liaison with the captain and CLC department in order to provide adequate services and comply with air transport and safety regulations, ensure timely departure of the aircraft.

Providing high level customer service to our customer airlines passengers at check-in and boarding. Greeting passengers and checking their tickets and passports against the passenger booking list; making sure that travel documents are meeting international requirements; asking security questions; giving flight information and directing passengers to departure gates; dealing with delayed, cancelled or missed flights; supervising boarding and offloading passengers and other boarding duties as required.