- Organization of the 1st and 2nd lines of technical support to manage and resolve incidents related to the serviceability of communication services, in accordance with the SLA;- Control of department KPI fulfillment based on statistics in CRM system;- Interaction with specialists from other company departments (escalation) and contractors within the framework of incident resolution;- Analysis of the effectiveness of department employees, their training, filling the knowledge base of technical support;- Updating of technical support regulations, job descriptions of the department. Development of proposals for the development, structure and optimization of the department;- Keeping work schedule of technical support engineers, accounting overtime due to vacations or sick leave.- Registration and processing of requests received from the company's customers by phone and e-mail. - Requests logging in the system according to their priorities;- Initial diagnosis and solution of technical problems using ready-made scenarios within their area of responsibility;- Interaction with specialists from other departments of the company (escalation) and with telecom operators as part of solving customer problems;- Assisted business lines with identification, evaluation, and subsequent monitoring of customers/vendors requiring, Know Your Customer (KYC), and Enhanced Due Diligence (EDD);- Conducted quarterly reviews and prepared reports of results on the effectiveness of the Compliance Program;- Initiated appropriate program changes in response to changing regulations or emerging risks;- Assisted Management on internal and external audit, law enforcement, or legal requests;Performed confidential research and analysis of transactional data for Suspicious Activity Reporting (SAR), and Currency Transaction Reporting (CTR), gathering pertinent evidence by conducting internal/external research, pulling transaction records, and reviewing reports.

- Searching and Opening new payment systems and bank accounts for Companies- case closure and introduction new payment systems in company- solving problems with payment systems- internal financial audit in the company

Position: Head of Customer Service. The department has been moved from Russia to Europe to work with a group of companies serving clients from other countries (Europe, Asia, Latin America) Responsibilities: - Organization of handling of appeals/customer claims through communication channels: Call-center, email, chats, CRM, - Developing functional requirements for the information system (CRM) for the registration and processing of customer referrals, - Development and implementation of measures to improve the company's customer orientation and customer service. - Organizing the work of the department, aimed at timely and high-quality processing of customer claims, requests from government authorities and supervision, - Organization of work to develop solutions to non-standard problems of customers to resolve conflict situations - Participation in the development and optimization of existing business processes of customer service (call-center, sales and service office, related units), - Participation in the coordination of new projects, marketing actions and new services, - Develop and implement a plan of measures to improve the quality of processes and work, monitor the implementation of these activities (Call-center, sales and service office, related units), - Development and implementation of corrective and preventive actions, - Participation in the development of training programs for staff methods and tools to improve quality - Participation in the preparation of response data with the analysis of the causes and factors affecting the quality, as well as measures to eliminate them.

Head of Customer Service Service departmentPlanning, Development and Customer Service Management. Analyze operations to determine how to improve their effectiveness. Coordinating with other internal departments to improve customer service. Performing standard management responsibilities, including planning, evaluation, integration and monitoring. Organizing the work of the department to process written and oral claims of clients. Control of the execution of the decisions made on the appeals of customers. Monitor employees' execution of customer service strategies, policies and procedures. Position: Head of Claims. Responsibilities: Organizing the work of the department, aimed at timely and high-quality processing of claims of the company's clients, as well as requests from government agencies and self-regulated organizations. Organizing work to develop solutions to non-standard customer problems to resolve conflict situations. Monitoring the dynamics of customer claims. Analysis and classification of the causes of the claims. Participation in the preparation of reporting data with the analysis of the causes and factors affecting quality, as well as measures to eliminate them. Participation in the development and optimization of existing business processes of customer service in the processing of incoming subscriber claims.