Andrei Marian Email & Phone Number

Timişoara, Timiş, Romania

Manage intake of issue and/or request ticketsPrioritize CTS activities based on prioritization and escalation protocol (Triaging)Maintain open dialog with Relationship Manager for the proper resolution of client issues/ challenges/ requestsMaintain cross departmental open dialogCreate and oversight CTS KPIs and dashboardCoordinate the front to back support chain L1-L2-L# as single accountable of the client issues/ challenges (following the hierarchical principle)Receiving and placing customer service telephone callsMaintaining solid customer relationships by handling questions and concerns with speed and professionalismResolving customer challenges in the principle of right-first-time', managing database records, drafting status reports on customer service issues,Documentation entry and research as required to troubleshoot customer problems

Timisoara

Making sure that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;Making sure that the phone/chat line is open at the beginning of the work program;Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);Acting as single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;Communicating the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;Making sure a structured and high quality communication related to the open cases;Creating tickets to the IT support team whenever necessary.I was the team lead for English language

Leeds, United Kingdom

As a British Gas Home Service team member, I was taking a range of inbound calls from customers who need us most. Perhaps they had a boiler breakdown, no heating, an appliance repair, or a water leak, other times they would be calling to renew their insurance policy with British Gas, where sales and retention played a key part of the role. Solving problems for all BG customers was a priority. Whether that was finding the most suitable appointment for the engineers to attend, working to resolve customer appointment and account queries and complaints or providing options to your customers on ways that we could look after their home. I was the first line of response between the customer and BG

Leeds, United Kingdom

Departamentul: Marketing | Industria: Publicitate / Marketing / PRManaging reports and taking care of all needed paperwork for Corporate on a daily basisMaking the day plan and coordinating of the sales team.Receiving, verifying all merchandise and the beginning of the shift Always making sure our store target in sales is achievedManaging customers, customer complains and defusing some situations when neededMaintaining a good communication with the Manager and Regional Manager

Timis County, Romania

Transfer data from hardcopies of data into computer files or database systemsEncode data directly from consumers or clientsReceive and process invoices for payment and update invoice details accordinglyEntering data accurately into appropriate fields in various software programsIdentify and correct errors in data entryRetrieve data from databases and files when requestedCreate multiple data backups to ensure that all information is properly preservedManage and organize notes and documentsPrepare relevant reports as needed