Andrei Mazuch Email & Phone Number

Texas, United States

Los Angeles, California

• Analyzed, processed, and cogently reported financial data; evaluated the financial health of companies to determine their suitability to receive funding; reviewed commercial and consumer credit reports. • Modeled and forecasted future performance, identifying trends and accounting for market/industry developments.• Leveraged advanced data analysis tools and statistical methodologies to translate financial information into informed decision-making.• Scrutinized statements and other documents to discern fraudulent activity.• Verified that required documents were submitted and correctly entered into the internal database; processed a minimum of 80 submissions per day with a <1% error rate and resolved data entry errors to prevent duplication or data degradation within the Zendesk CRM software system.• Relayed information and coordinated activities cross-functionally throughout the analysis/review process.• Earned recognition as employee of the month and won commendations for advancing data entry process automation. • Stepped up to take responsibility for other duties as assigned by management.

Los Angeles, California, United States

• Directed and motivated a diverse, high-performing staff of numerous employees to excel in demanding fine-dining operations.• Took primary responsibility for the hiring process; screened submissions, conducted interviews, and selected candidates.• Helmed staff training, inculcating deep knowledge of company processes, values, and expectations while striving to increase retention.• Nurtured and sustained exceptional levels of customer service, generating positive client experiences and building durable relationships.• Spearheaded transition to online scheduling and hours billable on various software systems.• Catalyzed adaptation to and compliance with pandemic practices by signing on with numerous delivery apps and negotiating terms to maintain 90% of revenue during critical period.• Devised marketing and pricing strategies, with keen attention to market demands and conditions.• Cultivated a positive, collaborative environment for front-of-house workers by implementing employee recognition programs.• Optimized, allocated, and monitored budgets while joining forces with the owner to reduce waste and costs through regular inventory evaluations.

Romania

• Played key role in business property insurance division of an outsourcing company, administering insurance policies for key clients such as McDonalds, British Petroleum, and Lukoil.• Orchestrated and coordinated activities of insurance representatives across several countries. • Connected with clients to build relationships, deliver outstanding customer service, resolve challenges, and gather feedback to drive continuous improvement.• Expanded revenue from existing accounts through skillful upselling and cross-selling, leveraging a deep understanding of customer needs.• Pioneered transformation of the company’s internal portal to foreground more relevant data, such as metrics and client currencies.• Meticulously processed client insurance information; maintained financial accounts by processing customer adjustments.

Cluj-Napoca, Cluj, Romania

In this role I provided account services to customers by receiving deposits and loan payments,issuing withdrawals, and other bank services such as recording mail deposits and answeringcustomer questions.▪ Recorded transactions by logging cashier’s checks, traveler’s checks and preparing currencytransaction reports▪ Informed customers of new products and services; addressed customer needs▪ Complied with bank operations and security procedures by participating in all dual-controlfunctions, auditing other tellers’ currency and maintaining customer surveys

Master Of Business Administration - Mba, International Business

Bachelor'S Degree, Economics