Andrei Mazuch Email & Phone Number

Los Angeles, California

• Analyzed, processed, and cogently reported financial data; evaluated the financial health of companies to determine their suitability to receive funding; reviewed commercial and consumer credit reports.
• Modeled and forecasted future performance, identifying trends and accounting for market/industry developments.
• Leveraged advanced data analysis tools and statistical methodologies to translate financial information into informed decision-making.
• Scrutinized statements and other documents to discern fraudulent activity.
• Verified that required documents were submitted and correctly entered into the internal database; processed a minimum of 80 submissions per day with a <1% error rate and resolved data entry errors to prevent.
• Relayed information and coordinated activities cross-functionally throughout the analysis/review process.

Los Angeles, California, United States

• Directed and motivated a diverse, high-performing staff of numerous employees to excel in demanding fine-dining operations.
• Took primary responsibility for the hiring process; screened submissions, conducted interviews, and selected candidates.
• Helmed staff training, inculcating deep knowledge of company processes, values, and expectations while striving to increase retention.
• Nurtured and sustained exceptional levels of customer service, generating positive client experiences and building durable relationships.
• Spearheaded transition to online scheduling and hours billable on various software systems.
• Catalyzed adaptation to and compliance with pandemic practices by signing on with numerous delivery apps and negotiating terms to maintain 90% of revenue during critical period.

Romania

• Played key role in business property insurance division of an outsourcing company, administering insurance policies for key clients such as McDonalds, British Petroleum, and Lukoil.
• Orchestrated and coordinated activities of insurance representatives across several countries.
• Connected with clients to build relationships, deliver outstanding customer service, resolve challenges, and gather feedback to drive continuous improvement.
• Expanded revenue from existing accounts through skillful upselling and cross-selling, leveraging a deep understanding of customer needs.
• Pioneered transformation of the company’s internal portal to foreground more relevant data, such as metrics and client currencies.
• Meticulously processed client insurance information; maintained financial accounts by processing customer adjustments.

Cluj-Napoca, Cluj, Romania

• In this role I provided account services to customers by receiving deposits and loan payments,issuing withdrawals, and other bank services such as recording mail deposits and answeringcustomer questions.
• Recorded transactions by logging cashier’s checks, traveler’s checks and preparing currencytransaction reports
• Informed customers of new products and services; addressed customer needs
• Complied with bank operations and security procedures by participating in all dual-controlfunctions, auditing other tellers’ currency and maintaining customer surveys

Master Of Business Administration - Mba, International Business

Bachelor'S Degree, Economics