As VP of Marketing and Head of Operations, I accomplished the following tasks and achieved the following milestones:• Successfully led the creation of a new company website from scratch, with 100% uptime, ensuring the site was visually appealing, user-friendly, and optimized for search engines.• Created various marketing materials including case studies, one-pagers, sales decks, and RFPs that effectively communicated the brand's story and contributed to business growth.• Conducted extensive research on industry trends and topics, producing original and insightful articles that established the brand as a credible and trusted source of expertise within the industry.• Developed and implemented a comprehensive reporting system from start to finish, including instant notifications and updates across multiple platforms such as Hubspot, spreadsheets, and Slack, using Zapier for seamless integration.• Implemented new processes and procedures to improve efficiency and streamline operations, resulting in significant cost savings and increased productivity.

As Vice President of Marketing I worked directly under the Founder/CEO to generate sales revenue through marketing strategies:• Built a highly effective cold email marketing team that generated 30+ new opportunities each month, resulting in a significant increase in overall revenue.• Created and managed a new pipeline that generated between $600k - $900k in new business each month, while closely monitoring critical company analytics, including revenue, conversion, paychecks, and lead sources.• Expanded the company's client base to include over 20 Fortune 500 brands, resulting in a 3.1x increase in client growth, and a 5.8x increase in new customer commitments.• Created, launched and monitored successful Google Ads campaigns to attract prospects.• Created and designed marketing content including case studies, infographics, e-books, sales decks, blog posts to move prospects from educational stages to the point of purchase.• Administered a suite of essential business tools and systems, including HubSpot, Salesforce, Zadarma (VoIP system), G Suite, LinkedIn Corp, LinkedIn Helper, and Zoom, managing everything from updates and maintenance to troubleshooting and support.

As Head of Sales and Business Development led a number of key initiatives including:• Built the entire sales cycle for Account Executives from scratch using Salesforce and HubSpot.• Managed and grew a team of 30 Sales Development Representatives (SDRs) who generated over 120 qualified leads per month.• Administered a suite of critical business tools including HubSpot, Salesforce, Zadarma (VoIP system), G Suite, LinkedIn Corp, LinkedIn Helper, and Zoom, ensuring optimal performance and efficiency.Under my leadership, we achieved a remarkable 68% reduction in the sales cycle from 67 to 21 days through the implementation of new processes, tools, and training programs. This led to a significant increase in revenue and customer satisfaction. I also integrated both a CRM platform and sales pipeline management software across the organization for the first time in company history, contributing to our overall success.

Joined XOR in 2018 as Senior Account Executive and I had the opportunity to work directly under the Founder/CEO to generate sales revenue:• Developed and implemented a scalable sales process, resulting in a 7x increase in sales productivity and a 4.5x increase in deals closed.• Successfully managed a portfolio of accounts and ensured high customer satisfaction and retention rates.• Collaborated with cross-functional teams, such as marketing, product, and customer success, to drive overall business growth.• Built and maintained strong relationships with key decision-makers and stakeholders of the client accounts.

As the founder of a Travel Agency, I was responsible for overseeing all aspects of the company's growth and success, including:• Successfully launched a competitive business in the highly saturated market of business and first-class ticket sales worldwide, establishing the company's brand from the ground up.• Opened and managed an office in Europe, implementing and managing a highly effective Sales Department, Customer Service Department, and Ticketing Department to drive business growth and increase customer satisfaction.• Built a team of top professionals from all over the world, ensuring they received the training and support necessary to excel in their roles.• Identified and resolved complex operational challenges by managing conflicts between partners, companies, and VIP customers.

As a co-founder and operations manager of a business class travel agency, I led the following key projects:• Established and optimized company operations by designing and implementing efficient systems and processes that resulted in significant cost savings and increased overall efficiency.• Developed and implemented quality control measures to ensure consistency and accuracy in all aspects of the business, including sales, customer service, and ticketing.• Tracked sales metrics and implemented changes to optimize the sales process and improve customer satisfaction.• Successfully managed the ticketing process for the company, overseeing ticket booking, issuance, and cancellation, and ensuring compliance with industry regulations and standards.

As a business class travel agent, I was responsible for the following:• Conducting thorough research to identify the most suitable travel options and presenting competitive deals to clients.• Cultivating and nurturing positive relationships with clients to establish trust and loyalty, ultimately leading to repeat business and referrals.• Achieving branch and team sales and profitability objectives by up-selling relevant add-ons like insurance, car rentals, and hotels.• Monitoring bookings throughout the day to ensure smooth and trouble-free travel for clients.• Handling a high volume of incoming calls from both direct customers and travel trade professionals.

In 2012, I joined ASAP Tickets, a renowned brand of International Travel Network LLC, and held the role of Travel Agent. During my tenure, my responsibilities included:• Planning and selling various travel services, including transportation, accommodations, insurance, and others, to meet sales and profit targets.• Coordinating with clients to understand their travel requirements and providing them with advice on suitable destinations, travel dates, modes of transportation, costs, and accommodations.• Cross-selling and up-selling additional travel products and services, such as car rentals, hotel reservations, and tour packages.• Keeping accurate and up-to-date records of customer interactions, ticket sales, and other transactions using computerized reservation systems and other tools.• Handling any travel-related issues, complaints, or refunds promptly to ensure customer satisfaction.

After being promoted to Pit Supervisor, my responsibilities included the following:• Supervised all casino table games, including scheduling and assigning dealers, pit clerk supervision, and table accounting procedures• Ensured efficient and effective management of dealer schedules, including vacation, leave of absences, special requests, medical leaves, and payroll• Maintained a high level of expertise in all table games, including Blackjack, Baccarat, Roulette, and various poker games• Worked closely with senior management to achieve business goals and increase profitability.

Started working at a casino while pursuing a degree at university:• Successfully completed blackjack and poker training program while concurrently fulfilling responsibilities as a slot runner and cashier at the casino.• Advanced rapidly in the company, earning a promotion to Dual Dealer/Pit Supervisor within just four months.• Acquired extensive knowledge and expertise in dealing various table games including Blackjack, Baccarat, Roulette, Pai Gow Poker, Caribbean Stud, Let it Ride, Russian, Oasis, Texas, and Three Card Poker.• Consistently demonstrated excellent customer service skills, resulting in positive feedback from players and management alike.