Andrei Muntean Email & Phone Number

San Francisco, CA, US

San Francisco, US

• As VP of Marketing and Head of Operations, I accomplished the following tasks and achieved the following milestones:
• Successfully led the creation of a new company website from scratch, with 100% uptime, ensuring the site was visually appealing, user-friendly, and optimized for search engines.
• Created various marketing materials including case studies, one-pagers, sales decks, and RFPs that effectively communicated the brand's story and contributed to business growth.
• Conducted extensive research on industry trends and topics, producing original and insightful articles that established the brand as a credible and trusted source of expertise within the industry.
• Developed and implemented a comprehensive reporting system from start to finish, including instant notifications and updates across multiple platforms such as Hubspot, spreadsheets, and Slack, using Zapier for seamless.
• Implemented new processes and procedures to improve efficiency and streamline operations, resulting in significant cost savings and increased productivity.

San Jose, California, US

• As Vice President of Marketing I worked directly under the Founder/CEO to generate sales revenue through marketing strategies:
• Built a highly effective cold email marketing team that generated 30+ new opportunities each month, resulting in a significant increase in overall revenue.
• Created and managed a new pipeline that generated between $600k - $900k in new business each month, while closely monitoring critical company analytics, including revenue, conversion, paychecks, and lead sources.
• Expanded the company's client base to include over 20 Fortune 500 brands, resulting in a 3.1x increase in client growth, and a 5.8x increase in new customer commitments.
• Created, launched and monitored successful Google Ads campaigns to attract prospects.
• Created and designed marketing content including case studies, infographics, e-books, sales decks, blog posts to move prospects from educational stages to the point of purchase.

San Jose, California, US

• As Head of Sales and Business Development led a number of key initiatives including:
• Built the entire sales cycle for Account Executives from scratch using Salesforce and HubSpot.
• Managed and grew a team of 30 Sales Development Representatives (SDRs) who generated over 120 qualified leads per month.
• Administered a suite of critical business tools including HubSpot, Salesforce, Zadarma (VoIP system), G Suite, LinkedIn Corp, LinkedIn Helper, and Zoom, ensuring optimal performance and efficiency.Under my leadership.

San Jose, California, US

• Joined XOR in 2018 as Senior Account Executive and I had the opportunity to work directly under the Founder/CEO to generate sales revenue:
• Developed and implemented a scalable sales process, resulting in a 7x increase in sales productivity and a 4.5x increase in deals closed.
• Successfully managed a portfolio of accounts and ensured high customer satisfaction and retention rates.
• Collaborated with cross-functional teams, such as marketing, product, and customer success, to drive overall business growth.
• Built and maintained strong relationships with key decision-makers and stakeholders of the client accounts.

Seattle, Washington, US

• As the founder of a Travel Agency, I was responsible for overseeing all aspects of the company's growth and success, including:
• Successfully launched a competitive business in the highly saturated market of business and first-class ticket sales worldwide, establishing the company's brand from the ground up.
• Opened and managed an office in Europe, implementing and managing a highly effective Sales Department, Customer Service Department, and Ticketing Department to drive business growth and increase customer satisfaction.
• Built a team of top professionals from all over the world, ensuring they received the training and support necessary to excel in their roles.
• Identified and resolved complex operational challenges by managing conflicts between partners, companies, and VIP customers.

New York, New York, US

• As a co-founder and operations manager of a business class travel agency, I led the following key projects:
• Established and optimized company operations by designing and implementing efficient systems and processes that resulted in significant cost savings and increased overall efficiency.
• Developed and implemented quality control measures to ensure consistency and accuracy in all aspects of the business, including sales, customer service, and ticketing.
• Tracked sales metrics and implemented changes to optimize the sales process and improve customer satisfaction.
• Successfully managed the ticketing process for the company, overseeing ticket booking, issuance, and cancellation, and ensuring compliance with industry regulations and standards.

Wilmington, Delaware, US

• As a business class travel agent, I was responsible for the following:
• Conducting thorough research to identify the most suitable travel options and presenting competitive deals to clients.
• Cultivating and nurturing positive relationships with clients to establish trust and loyalty, ultimately leading to repeat business and referrals.
• Achieving branch and team sales and profitability objectives by up-selling relevant add-ons like insurance, car rentals, and hotels.
• Monitoring bookings throughout the day to ensure smooth and trouble-free travel for clients.
• Handling a high volume of incoming calls from both direct customers and travel trade professionals.

Wilmington, Delaware, US

• In 2012, I joined ASAP Tickets, a renowned brand of International Travel Network LLC, and held the role of Travel Agent. During my tenure, my responsibilities included:
• Planning and selling various travel services, including transportation, accommodations, insurance, and others, to meet sales and profit targets.
• Coordinating with clients to understand their travel requirements and providing them with advice on suitable destinations, travel dates, modes of transportation, costs, and accommodations.
• Cross-selling and up-selling additional travel products and services, such as car rentals, hotel reservations, and tour packages.
• Keeping accurate and up-to-date records of customer interactions, ticket sales, and other transactions using computerized reservation systems and other tools.
• Handling any travel-related issues, complaints, or refunds promptly to ensure customer satisfaction.

• After being promoted to Pit Supervisor, my responsibilities included the following:
• Supervised all casino table games, including scheduling and assigning dealers, pit clerk supervision, and table accounting procedures
• Ensured efficient and effective management of dealer schedules, including vacation, leave of absences, special requests, medical leaves, and payroll
• Maintained a high level of expertise in all table games, including Blackjack, Baccarat, Roulette, and various poker games
• Worked closely with senior management to achieve business goals and increase profitability.

• Started working at a casino while pursuing a degree at university:
• Successfully completed blackjack and poker training program while concurrently fulfilling responsibilities as a slot runner and cashier at the casino.
• Advanced rapidly in the company, earning a promotion to Dual Dealer/Pit Supervisor within just four months.
• Acquired extensive knowledge and expertise in dealing various table games including Blackjack, Baccarat, Roulette, Pai Gow Poker, Caribbean Stud, Let it Ride, Russian, Oasis, Texas, and Three Card Poker.
• Consistently demonstrated excellent customer service skills, resulting in positive feedback from players and management alike.

Master Of Business Administration - Mba, Business Analytics

Bachelor'S Degree