Service Delivery Manager working with German market. Responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners.Act as the primary point of contact, and perceived as a trusted advisory regarding any services, readiness, or technical needs the Partners may have.Work with Partners to maximize the return on investment from their Service plan, Advanced Support for Partners. The aim is to continuously help partners sell more, deploy better and escalate less.Work proactively with the Partners to support them in building their Cloud technical capability, to increase their capacity, by creating a technically enabled, best in class Cloud Business, and successful deployments to reduce escalations. Responsible for creating a targeted service delivery plan aiming at optimizing the partners Cloud or Dynamics Business.

- Execute, manage and lead a set of Office 365 customers and partners through the Onboarding process. - Manage Office 365 and EMS onboarding projects for business customers (SMB, Corporate accounts and Enterprise)- Drive Office 365 and EMS service adoption among business customers(SMB, Corporate accounts and Enterprise)- Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding and entire deployment cycle - Deliver and report key business metrics for Office 365 Onboarding - Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics - Manage customer and partner Onboarding programs within expected timeframes while continually driving increased effectiveness and thus reducing costs - Develop, foster and maintain effective customer and partner relationships maintaining CSAT - Contributing to New Hire trainings, Interviews,coaching and mentoring new hires

- Provide Project Management guidance in the resolution of critical customer situations- Work with Geography representatives and Technical Support to take the ownership of critical customer situations- Interface with the WW Brand / Development and Product Engineering organizations in Lenovo to deliver the best of breed customer solutions- Enhance customer loyalty, customer satisfaction and buying experience by resolving Critical Situations and demonstrating the value of partnering with Lenovo

Business Escalation Point of Contact(finance,customer care,logistics)Interaction with Sales teams for optimal training plansCoaching of New Hires on processesNet Promoter Score:Checking on Detractor follow up(twice a year a NPS survey is sent to the customers and according to the survey results Detractors are being called by Managers in order to check what went wrong and how can we as a company change that.)Identifying main themes of the NPS surveyThe main duties consists of coaching /training local sales teams and also being the point of contact between them and other departments involved in the whole sale process.Implementation of processes for Sales teams

Starting with July 2012 I joined the Marketing department in Dell also known as Global Online Relations.My main duties were to launch and maintain Server configurations on the Dell Premier pages,creating discounts and promotions on a quarter basis.I was handeling the Tower and Blade divison from PowerEdge.Since May 2012 I took over,due to a new team structure,the role of LOB Champion for SnP, taking care of Projectors, Printers,Monitors and Rack Infrastructure.In general I had the same responsibilities as for PowerEdges (New Launches,Promos and also Maintenance of the Order Codes) collaborating with my Upstreams(Product Line Managers).Maintaining online store configurations on Premier Pages with focus on highest Store Quality. Supporting the submission of online information that enables frictionless order processing. Maintain from pricing and linking data in Stormware.Communicate Premier Pages (Full Catalog) maintenance issues to management, OBM’s, I/T and all other affected teams.Helped resolving Online marketing/sales or order processing issues associated to Online Store (Configurator).Created and accurately maintained daily updates and audits, facilitate PP (FC) MDA and translations.Actively supported the OBM’s and other Marketing Departments in all aspects through to Online Store, keeping them informed and achieving agreed Service Level Agreements (SLA's).INTERACTIONSInternal• Global Content Producer Team• Global Content Development Team• EMEA Brand Managers Team• EMEA PLO and PLM Managers • EMEA Supply & Demand Managers• EMEA Frictionlles Teams• EMEA Account Teams• ESCM Teams• OBM Managers• Sales Managers• Sales Operation Teams• IT and Technical Support• Business Operations• FinanceExternal• Global Audit Team• External Dell PartnersAchievements: Brand Certification and Site Business Academy Certification

Responsible for providing telephone/e-mail support to Alienware system owners. Applying diagnostic techniques to investigate and identify problem in order to recommend suitable solutions to resolve the technical failures; Also providing customers with parts and services upgrades, area in which I was wellknown to be one of the best revenue makers from the team.Achievements :Entering the Dell platinum club is the highest reachable achievement on this department and I became part of such club as result of my hard work and appreciation from the customers and managers alike.

Responsible for providing phone support in German language to Lenovo customers.Troubleshooting in order to identify the problem and to recommend the proper solution according to the customer needs(onsite repair or repair center)I also learned how to use my soft skills in case of escalations so that in the end the customer would be satisfied.

Searching for different routers,modems,switches on the producers web sites and introducing all this products in the database and in online catalogs such as Ingram Micro,Also,TechData or Actebis

I was part of a team that was supporting with IT solutions the employees of the Getinge company.Main duties were: fixing HW and SW issues and also configuring Lotus Notes e-mail accounts.