Andrei Munteanu Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

Service Delivery Manager working with German market. Responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners.Act as the primary point of contact, and perceived as a trusted advisory regarding any services, readiness, or technical needs the Partners may.

Bucharest, Romania

- Execute, manage and lead a set of Office 365 customers and partners through the Onboarding process. - Manage Office 365 and EMS onboarding projects for business customers (SMB, Corporate accounts and Enterprise)- Drive Office 365 and EMS service adoption among business customers(SMB, Corporate accounts and Enterprise)- Analyze, develop and communicate.

Bratislava, Slovakia

- Provide Project Management guidance in the resolution of critical customer situations- Work with Geography representatives and Technical Support to take the ownership of critical customer situations- Interface with the WW Brand / Development and Product Engineering organizations in Lenovo to deliver the best of breed customer solutions- Enhance customer.

Bratislava, Slovakia

Business Escalation Point of Contact(finance,customer care,logistics)Interaction with Sales teams for optimal training plansCoaching of New Hires on processesNet Promoter Score:Checking on Detractor follow up(twice a year a NPS survey is sent to the customers and according to the survey results Detractors are being called by Managers in order to check what.

Bratislava, Slovakia

• Starting with July 2012 I joined the Marketing department in Dell also known as Global Online Relations.My main duties were to launch and maintain Server configurations on the Dell Premier pages,creating discounts and.
• Global Content Producer Team
• Global Content Development Team
• EMEA Brand Managers Team
• EMEA PLO and PLM Managers
• EMEA Supply & Demand Managers

Bratislava, Slovakia

Responsible for providing telephone/e-mail support to Alienware system owners. Applying diagnostic techniques to investigate and identify problem in order to recommend suitable solutions to resolve the technical failures; Also providing customers with parts and services upgrades, area in which I was wellknown to be one of the best revenue makers from the.

Kreis Brașov, Rumänien

Responsible for providing phone support in German language to Lenovo customers.Troubleshooting in order to identify the problem and to recommend the proper solution according to the customer needs(onsite repair or repair center)I also learned how to use my soft skills in case of escalations so that in the end the customer would be satisfied.

Kreis Brașov, Rumänien

Searching for different routers,modems,switches on the producers web sites and introducing all this products in the database and in online catalogs such as Ingram Micro,Also,TechData or Actebis

Bukarest, Rumänien

I was part of a team that was supporting with IT solutions the employees of the Getinge company.Main duties were: fixing HW and SW issues and also configuring Lotus Notes e-mail accounts.

Bachelor'S Degree, History And German Studies

Activities and Societies: Archeological Practice Orastie and Hunedoara

High School, Humanities/Humanistic Studies

Activities and Societies: "Deutsches Sprachdiplom zweite Stufe" awarded by the Culture Minister in Bonn