• Responsible for managing telecom initiatives mandated by executive leadership of the designated Project.• Assisted in creation of reports and presented recommendations to improveoperations.• Established core development standards, policies, procedures andmaintained administrative records.• Responsible for managing day to day operations, analyze and propose voiceenvironment, including telephony hardware/software, call center strategies,interactive voice response and call accounting.• Provided project management leadership on Telecom and other corporateprojects, including compliance verification and upgrades• Continuously monitor customer needs and ensure that services, productsand processes meet these needs.• Ensure all company policies and procedures are adhered to at the newoffices to promote a healthy work environment for all employees• Drive performance of staff by creating incentives and a positive workatmosphere.• Track attendance daily and maintain an acceptable adherence rate.• Responsible for monitoring and scoring calls to enhance coaching sessionsand help develop team.• Coached to success including using the corrective action process whenappropriate.• Provide daily feedback to team on key performance indicators includingquality, attendance, and average handle time of fielded calls.• Administrating recognition and rewards programs in order to motivate andbuild team morale.Providing subject matter expertise as well as resolving escalated customerissues.Communicating with direct reports in regards to new policies, procedures andclient changes in a timely manner.

Supervising the operational maintenance and troubleshooting of telecommunication systems.Developing frequency operational requirements, telecommunication service requests and vital information to ensure network connectivity.Maintaining network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.Resolving errors and making changes to Installation Spec as necessary to make installation conform to the specific needs and requirements, using communication skills, computer skills, reading skills and fast-paced skills.

Complete store administration and ensure compliance with policiesand procedures.Conducting personnel performance for achieving proposed goals by training, motivating, mentoring and providing feedback to sales staff.Dealing with all issues that may arise from staff or customers.Maintaining outstanding store condition and visual merchandising standards.Develop business strategies to raise customers’ pool, expand storetraffic and optimize profitability.Ensuring high levels of customers satisfaction through excellent service.