Andrei Popa Email & Phone Number

Cluj-Napoca, Cj, Ro

Cluj, Romania

Cluj-Napoca, Cluj, Romania

Overseeing the delivery of a complex set of IT services for multiple European Union Agencies within a framework contract. Portfolio includes: - Service Desk Function for all infrastructure and Managed services (Ticket Management, Monitoring and initial response) - 2nd and 3rd line support: IaaS & Managed OS + Supporting Services(i.e. VMware infrastructure, Server OS Support (Windows and Linux), Backup Services, Antivirus Management, Vulnerability and Patch Management Managed services(Microsoft Stack : AD, DNS, DHCP, CA, KMS, MS Exchange, S4B, MS SQL, Sharepoint Services;Mobile device management) Cloud orchestration and management services: Implementation, maintenance and support of a self-service multi cloud(public and private) management and orchestration platform Responsibilities Service Delivery Management: - Ensure the delivery of all agreed services to committed Service Level Agreements - Working closely with various partners and 3rd party suppliers, transparently to end-customers - Point of escalation for all Operational activities - Problem management - Change Management - Service transition and acceptanceService management consulting: - Acceptance into support process implementation - Redesign the Change management process with automated workflows - Support in auditing and review of all existing Service Descriptions - Implement an allocation model to use available Operational resources for project work without sacrificing service quality Project Management: - Project Coordination: scope definition, planning, coordination of project activities - Resource management: provide and schedule operational resources for project activities Team management: - People manager for the Service desk and Technical teams - Recruiting and onboarding of new Team members - Performance reviews and career development

Cluj-Napoca

Service Delivery Management (internal and commercial accounts) : -Ensure the delivery of all agreed services to committed Service Level Agreements [SLAs]-Represents the point of contact for the Client and Account Management community into IT Operations -Involved in Service Design and Service Transition of new or changed services-Owner the Continual Service Improvement initiatives, aiming towards efficiency of services without sacrificing quality and customer satisfaction -Working with Operations Managers to ensure that services are delivered in line with company's standard policies and procedures and best practices Consultancy :- Best practices SME: Involved in planning,implementing and improving ITSM processes and workflows at Managed Services Organization level, based on the ITIL Framework.- Consultancy projects for commercial clients : Discovery ,Audits , Service/Processes maturity assessments (based on CMMI) - New clients onboarding projectsLeadership : - Managing the Service Delivery Managers team with direct involvement in operational and people development activities- ITIL awareness trainings for internal staff

Cluj-Napoca , Romania

Team Leader of the CEE Onsite support team .Member of the IT Project Delivery Team acting both as a technical resource and coordinator .Project manager role for company's internal projects (i.e. hardware refresh, office extensions and moves, audits, etc).

Cluj-Napoca

Monitoring customer’s IT infrastructure (over 50 clients based in The Netherlands)Incident Management&Handling, Backup and Maintenance OperationsAdministration of network monitoring softwareTeaming with IT field engineers from VL-IT Specialisten(our partner in The Netherlands) in order to provide quality services to customers.

Cluj-Napoca

Translation’ of Business IT solutions into specifications for technology services as provided byInfrastructure and Operations• Assurance that the technology services meet all standards and compliance requirements asdefined by the ICE Regional IT Organization• Estimate cost of build and operations of the required technology services• Approves work orders / build specifications of infrastructure and operations related (externaland internal) service providers• Validates the (content) delivery of the services as provided by the (external and internal)service providers• Continuous improvement of the services and associated service levels of the Infrastructureand Operations department

-Teamleader of the IT Department , managing user support and helpdesk activities-Implementing,Managing,Operating the IT infrastructure-Managing Linux servers (mailserver,firewall,proxy) + Windows Servers(Active -Directory,SQL,Exchange,ISA,WSUS)-SourceVersioning (CVS,SVN,Sourcesafe)-Desktop (win XP , Vista&7)-User&Desktop Support level 2-3-Management of Information Security-IT services Outsourcing

Managing,Mantaining,Implemeting Computer networks(Outsourcing) - windows/linux servers, Active Directory, Windows environmentImplementing Security solutions(Computer Associates products)Dell Support - installing and servicing (Servers,Desktop,Laptop)Administration of the Company's network(windows/linux)Testing/certifying FO (OTDR) and copper (Fluke) networks

Desktop support Server supportCabling implementation and support(Cat5, fiber optic)