Andrei Preda Email & Phone Number

Brasov County, Romania

• Responsible for troubleshooting and resolving issues in the SAP system;• Review and analyse effectiveness and efficiency of the SAP system and business use of the system;• Work closely with the business and other IT members to ensure proper system maintenance and to provide automated solutions;• Assist in continuous improvement initiatives for processes, policies and procedures through statistical analysis. Continually look for ways to drive SAP best practice processes and procedures. Work as a liaison and subject matter expert between technical teams and business owners for system updates, root cause analysis, and solution recommendations;• Train users with deficiencies in system processing;• Create and modify related documentation and recommends process improvements including system/business workflows;• Make configuration changes and prepare development work for transport;• Support user set up in role-based security;• Create queries and LSMW reports;

Brasov County, Romania

- Provides first level of support in SAP for European, Middle East and Asian users, including help desk calls, emails and tickets- Centralizes the local and regional business needs- Develops solutions based on the local and regional business needs- Establishes configuration and development specifications of the system related to the business needs- Assures testing for each requirement and prepares the necessary documentation- Assures training to end user (technical and business)- Reviews and propose changes, improvements of SAP MM/PM processes for a better efficiency - Focuses on end to end MM/PM processes to improve the results, profitability of the organisation- Mediates the communication between the Business Process Owners and IT Business Analysts in case of misalignment/inconsistencies in order to solve the process errors- Informs the direct manager in regards to his field of activity nonconformity and propose improvement measures to eliminate them

Bucharest

o Provides IT application support across the defined scope, effectively requesting and/or executing corrective maintenance depending on the type of problem that affects the usero When required by the corporate teams, he/she will engage the maintenance and evolution of the applications by coordinating with the corresponding corporate teams. Responsabilities may include interacting with key users to document the needs, assessing the business criticality and priority, and collaborating with the evaluation of solution alternativeso Particapate in system implementations withing the defined scope, by performing system testing, controlling local suppliers’ execution and collaborating with the user trainingStarting from the post implementation stage, ensures proper communicationa and the availability of user’s manuals, as well as continuously monitors the system utilization and operation, according to what has been established during the project. This also includes monitoring the correct operation of interfaces between coporate and local systems.

București, România

EMEA SAP SD Level 2 Technical Support o Identify/Receive/Acknowledge issues from customer baseo Identify and verify the impact of all systems/processeso Lead and document analysis and solutions recommendationso Thoroughly test proposed workaroundso Track, monitor, and communicate issue status and resolution to issue initiator and other affected partieso Identify/communicate training gaps of the userso Manage escalated problems effectively to expedite resolutiono Proactively suggest application and process improvements to Level 1 team based on trend analysiso Keep up to date with local business requirements and practices and communicate information to the appropriate business usersEMEA SAP SD Level 1 Technical Support o Receive and acknowledge issues from customer base or identify issueso Perform Case qualification, verify problem/analysis and confirm prioritization with customer baseo Perform a detailed analysis and develop alternative solutionso Define interim strategies or workarounds and facilitate communication to user community through defined processeso Identify and involve additional resources if necessary, but maintain ownership of issue. o Drive the implementation of the solution; consulting appropriate resources as necessaryo Utilize root cause codes on all cases to identify trends, gaps, trainingo Communicate updates to documentation as appropriate to P&C Teams

București, România

o ensure that data entry is performed as per given processo ensure that close relationship to Front office Admin teams is kepto responsible for the operational excellence and clients’ satisfactiono responsible for keeping the systems updated with administrating the contracts, clients’ rights and invoicing (SAP IPSO Blue and O&C)o responsible for the qualitative measures of the data from the system (verified by reporting the errors)

București, România

o Telesales, Customer Care, Marketing;o Identify the needs of the clients;o Promoting and selling BRD credit cards;

Master’S Degree, European Administrative Studies, 8.66

Bachelor'S Degree, Management, 10

High School Diploma, Social Studies, 9.48