- Managing software development projects, including project planning, budgeting, and monitoring.- Organizing a team of developers and QA engineers, task allocation, and deadline enforcement.- Interacting with clients to gather their requirements, addressing their feedback, and ensuring their needs are met.- Monitoring project risks and taking measures to mitigate them.- Regularly providing project status reports to management and clients.- Adhering to… Show more - Managing software development projects, including project planning, budgeting, and monitoring.- Organizing a team of developers and QA engineers, task allocation, and deadline enforcement.- Interacting with clients to gather their requirements, addressing their feedback, and ensuring their needs are met.- Monitoring project risks and taking measures to mitigate them.- Regularly providing project status reports to management and clients.- Adhering to project management standards and methodologies such as Agile and Scrum. Show less

- As part of the 3rd line of support, analysis of cases from the 2nd line.- Applications of technical APIs- Working with blockchain;- Classification, localization, determination of the mass character and priority of problems;- Filling the knowledge base- Working with databases (SQL basic knowledge);- Monitoring the health of services and systems, the availability of liquidity, as well as identifying failures and failed elements (metabase / graphana), reading AWS… Show more - As part of the 3rd line of support, analysis of cases from the 2nd line.- Applications of technical APIs- Working with blockchain;- Classification, localization, determination of the mass character and priority of problems;- Filling the knowledge base- Working with databases (SQL basic knowledge);- Monitoring the health of services and systems, the availability of liquidity, as well as identifying failures and failed elements (metabase / graphana), reading AWS CloudWatch logs.- Identification, analysis, description and transfer of application system bugs to the IT team: interaction with the development department (YouTrack), communication with customers (ZenDesk);In my work I used:New relic, Postman, Grafana, AWS, Metabase, SQL, Jira, YouTrack, Anaconda(Python) Show less

• Assistance in solving technical problems of company departments in Atlassian Jira• Consultations on functionality in ITSM and Zendesk by mail and by phone.• Making operational decisions on working with partners and clients.• Analysis of requests from partners and customers in order to identify technical problems and possible solutions to the problem.• Formation of an event log based on the requests of partners and clients with a detailed description of the actions taken and… Show more • Assistance in solving technical problems of company departments in Atlassian Jira• Consultations on functionality in ITSM and Zendesk by mail and by phone.• Making operational decisions on working with partners and clients.• Analysis of requests from partners and customers in order to identify technical problems and possible solutions to the problem.• Formation of an event log based on the requests of partners and clients with a detailed description of the actions taken and the decisions made.• Improving the processes for automating the work of the service and the quality of the services provided Show less