• Maintaining positive relationships with customers.• Identifying customer needs and overseeing service delivery within the business context.• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.• Generating revenue through identifying new sales opportunities and implementing strategies to increase revenue.• Controlling costs through identifying cost drivers and implementing measures to reduce costs, such as negotiating better deals with suppliers or automating specific processes.• Managing budgets through creating and forecasting revenues and expenses and monitoring performance against budgeted targets.• Identifying and managing risks through identifying potential threats to the financial performance of the business unit or product line and implementing measures to mitigate them.• Communications with stakeholders, for an excellent P&L organization (Fixit Portal), as well as investors, shareholders and other members of the company, on the financial performance of the business unit or product line.• Responsible for data extractions, production reports and monthly billing, of customers in the SAP Business One. • Data management with SAP S/4HANA (Finance, Logistics) and SAP SCM• Creation of monthly & annual Purchase Order for suppliers in the SAP Ariba Portal. • Receipt and approval of monthly invoices from suppliers in the Oracle iProcuremant.• QBR creation and presentation.• Assessing customer feedback and using your creativity to establish, improve, and refine services.• Remaining organized and meeting deadlines.• Building partnerships with my lead manager to determine the company's services, delivery criteria, and solutions for issues that may arise.

-Ensure the functionality of IT systems for Conad Supermarkets (MySQL / Oracle database of each store management, sales and order details, loyalty and reports, inventories, cash register software, POS terminal, labeled scales, Android mobile terminals / IOS, printer / scanner). -I am responsible for keeping up to date the records of all software / hardware means including the telecommunications network (telephone lines, hubs, internet connection).-Responsible for the execution of specific software / hardware service operations regarding the installation / configuration of the operating systems and the network. -I offer records of existing / used software licenses (software management register). -Analysis of sales and data verification to research institutes. -I take the soft / hard service requests and register them in the CRM / Salesforce-Agile / Jira & Confluence Agile service register, then I solve them in the order of priorities. -I ensure the function of the command information systems produced for Carrefour Supermarkets with the help of the MySQL database and Jira.

My main tasks and responsibilities:-Coordination of internal resources and third parties/ suppliers for the flawless execution of projects.-Managing digital services for 3 major customers such as: Web Developer, Google Developer, Seo & Google Analytics , Online Marketing, Adwords & AdForm, Facebook Ads, Banner Graphics.-Create and maintain comprehensive project documentation.-Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.-Ensuring that all projects are delivered on time.-Ensuring resource availability and allocation.-Develop a detailed project plan to track progress.-Measuring project performance using appropriate systems, tools and techniques.-Report and escalate to management as needed.-Making phone calls and emails from customers in Italian and English language, according on the type of issue raised- technical or informational. Technical support for the products.-Managing the relationship with the client and all stakeholders.-Managing risk management to minimize project risks.-Establishing and maintaining relationships with third parties/vendors.-Collaboration with sales team and back office to identify and grow opportunities within territory.-Permanent monitoring and updating of the database.-Responsible for data extractions, production reports and monthly billing, of customers in the SAP Business One. -Data management with SAP CRM.-Creation of annual Purchase Order for suppliers in the SAP Ariba Portal.

My main tasks and responsibilities:-Managing digital services for 3 major customers such as: Account Website, Google Developer, Seo & Google Analytics , Online Marketing, Adwords & AdForm, Facebook Ads, Banner Graphics.-Making phone calls and emails from customers in Italian language, according on the type of issue raised- technical or informational. Technical support for the products.-Improving the customer's relationship and communication with the other departments in order to solve/satisfy the costumer's requests.-Building and maintaining strong, long-lasting client relationships.-Developing trust relationships with a customer stakeholders and executive managers.-Insurance the timely and successful delivery of our products according to customer needs and objectives.-Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Prepare reports on products status.-Developing new business with existing clients and/or identify areas of improvement to meet sales quotas.-Collaboration with sales team and back office to identify and grow opportunities within territory.-Introduction of the necessary information in the local CRM system.-Permanent monitoring and updating of the database.

My main tasks and responsibilities:-Performance and quality monitoring for the entire team (20 members) and ensuring the best coverage of customer needs.-Proactive management of team performance in order to deliver SLA objectives and / or service aspirations, recommending and implementing action plans, as appropriate, to address any shortcomings.-Providing guidance, coaching, and setting goals for 20 direct subordinates.-Investigating customer complaints and nonconformity issues. Document internal audits and other quality assurance activities. Ensuring customer satisfaction within the scope of its duties.-Making phone calls and emails from customers in Italian language, according on the type of issue raised.-Preparing reports to communicate the results of quality activities and identifying training needs and organizing training interventions to meet quality standards.-Responsible for document management systems (AS400, Diogene/Predict/WebImport). Monitoring service quality and influencing continuous improvement.-Plan, conduct, and monitor the testing and inspection of services and products to ensure your product's final quality.-Ensuring that positive actions are used to address any shortcomings in service and / or demonstrate the added value of the service.

My main tasks and responsibilities:-Managing large amounts of incoming calls with adaptability and ability to work at a strong and sustained pace. Calm and patient in working with people.-Managing Claims Receivable Receivables with AS400/Diogene/Predict/WebImport.-Identifying and evaluating clients' needs / needs to obtain payment of their debts.-Making phone calls and emails from customers in Italian language, according on the type of issue raised.-Building trust relationships in customer accounts through open and interactive communication.-Provide accurate, valid and complete information using the correct AS400/Diogene/Predict/WebImport methods / tools.