Andrei Tkachenko Email & Phone Number

Russia

Saint Petersburg, Russian Federation

- Decomposition of high-level requirements into technical tasks understandable to developers.- Development of complex multi-level business logics for products according to stakeholders needs.- Modeling of business processes in BPMN notation.- Holding stand-ups, retrospectives and planning meetings.- Removal of obstacles to the success of the projects.- Writing technical specifications.- Handling Scrum process.- Сontrol of product release dates.- Writing presentations and product instructions.- Interaction with financial and marketing departments

Saint Petersburg, Russian Federation

- Development of business processes, working on project requirements and tech tasks for dev team. - Managing the development of ECM system based on open source platform Alfresco.- Formalization of tasks for development, monitoring of sprint results (making the tasks been done in correct way). - Training of employees in interaction with the ECM system.- Conducting presentations for a large audience in Russian and English.- Writing documentation and instructions in Russian and English. - Training of employees in the USA, Czech Republic and Cyprus. - Resolution of conflict situations and disputes.- Meeting facilitation.Results. - Docflow processes for company where created.- User interface of ECM system was developed according to business requirements.- Business processes where designed in situation of frequent change of requirements.- Business processes where integrated into sales, marketing, hr, finance, legal and administrative departments.- Process of approving and signing of documents was combined into one workflow for both electronic and manual sign for US, CY, RUS offices.- All employees where trained how to follow procedures (trainings in english and russian languages with creation of all necessary documentation)- Jira was configured for development team according to their recommendations for best performance.

System administratorUser administration (setup and maintaining account), handling technical queries, Linux and Mac OS issues resolving, Troubleshooting any reported problems. Keeping the network up and running. User support (over 250 users) via ticket system. Administration of Git, CI and Jira. Handling internal procedures.

Project 2010: Star wars old republic (SWTOR) MMORPGPosition in the project: NOC support engineerCustomer: EA/BiowareTechnologies: Monolith, Zabbix, Jira ticket system, Rt ticket, Splunk, Ubuntu Linux, Windows servers.Responsibilities: Monitoring and analyzing of network infrastructure. Routing tickets. Fixing issues. Writing runbooks. Daily reports. Game test and Live deployments. Game support engineering with direct management from client. Project 2011: SNEI(Sony network entertainment) QA engineerTesting of web based software for Sony corporation for commercial and administration services.Technologies: HP quality center, Rally, Rt ticket, GRC, NPMT, CST, PC-CAM, Media-go, PS3, PSP, Blue ray players, Win servers, Test app.Responsibilities: Reproducing test cases, writing bug reports, reviewing bugs. Manual Testing Ps3, PSP, Media-go, Sony Blue-ray players interfaces, testing web-based Sony software: GRC (Qriocity), CST, PC-CAM, Media-go.Project 2012: Trion NOCPosition in the project: NOC support eng.TRION games support.Technologies: CAM (web based Trion software), Splunk, Zenoss, Zabbix, Monolith, AD, HP OA (handling hardware replacement with HP),Support of all Trion Environments, data centers, game servers, handling user issues, working directly with US customers.Responsibilities: Monitoring, analyzing, troubleshooting, escalating issues;maintenance of the infrastructure (based on regular procedures)Game test and Live deployments.