Andreia B. Email & Phone Number

Stratford, Ontario, Canada

• Processing and entering Leads and set up new customer accounts• Making and scheduling client appointments• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Acknowledging and resolving customer complaints.• Keeping records of customer interactions, transactions, comments, and complaints.• Ensure customer satisfaction and provide professional customer support.

Stratford, Ontario, Canada

• Manage all aspects of an existing book of business; responding to inbound telephone inquiries from existing clients in a timely manner• Provide prompt response to all client inquiries by providing effective and efficient customer service to verbal and written inquiries• Resolve client concerns and complaints while ensuring that service excellence standards are met• Complete outbound calls • Submit Daily, Weekly and Monthly reporting• Making and exceeding Monthly Goals Technical Environment: DRS, FaQS, Microsoft Office 2010, Outlook and Five9

Waterloo, Ontario, Canada

• Manage Canadian, US and European Receivables• 6 direct reports • Review/Open new accounts• Review and release orders• Manage weekly and Monthly cash flow reports• Processing and approving credits and debits• Lead and develop my team through training, coaching, managing & motivating them to achieve company goals and objectivesUse of Time: 50% Completing account reviews and opening new accounts, 30% Reviewing and processing orders release, 20% Coaching and Business supportTechnical Environment: Oracle, Java, Lotus Notes, Microsoft Office 2010, Equifax, NACM, Dun & Bradstreet

• Manage $100M to $150M monthly AR portfolio • 10 direct reports which includes 5 in the Philippines • Credit Approval - Authorizations of credits limits to $750K and recommendation on limits above that.• Reviewing/Approving direct reports orders request outside of their authority. • Leasing - Manage lease portfolio, review of orders/documentation, obtain leasing company approvals, AR collections and relationships with funding partners • Sarbanes Oxley- Responsible for documentation of policies and procedures within the credit department and spy rights • Develop & work with my team on their KPI's targets and achievements • Weekly and Monthly reporting to Director & Executive level Management • Lead and develop my team through training, coaching, managing & motivating them to achieve company goals and objectives Use of Time: 50% Business support (working on opportunities and deals), 25% Managing/processing Leasing opportunities, 25% Managing receivable portfolios & coachingTechnical Environment: MYCIS, SAP, Microsoft Office 2010, Equifax, NACM, Dun & BradstreetACCOMPLISHMENTS:• Department Lead on 4 company acquisition • Department Lead on Company Computer System Development, Improvements and Testing• Selected for Presidents Club- Company reward program for top employees. • Only Manager to receive Employee of the Month Award within the department. ROLES PRIOR TO 2006-Full Details Available Upon RequestSynnex Canada LTD August 08, 2005 to Jan 30, 2006 Promotion- Credit Supervisor US Call Center Synnex Canada LTD May 1, 2004 to August 8, 2005 Promotion - Senior Financial Service Rep Synnex Canada LTD November, 2001 to May 1, 2004 Financial Service Rep