Andreia Machado Email & Phone Number

Lisboa E Região, Portugal

Proud to be IN !INTELCIA is a major player in the outsourcing of customer support activities.Present in 8 countries, through 26 sites, we provide a global onshore and offshore service that meets the challenges of globalization and a multi-service expertise, covering the entire customer relationship management value chain.For 18 years, we have been supporting prestigious local and international clients, operating in multiple sectors and industries, in the value creation and the optimization of the customer experience, with a unique operational excellence approach.For this, we rely on the expertise of our 12,700 passionate employees committed to a continuous quality of service, our proximity and agility, and our entrepreneurial spirit.Our corporate culture, founded on a values oriented management and a human DNA, integrates a strong social dimension which guarantees the durability of our activities.Know more about us in http://www.intelcia.com#Intelcia #Proudtobein

Management of the personal agenda and contacts of the General Manager and the Human Resources Director;Meetings’ organization and all the logistics and documentation;Internal and external organizational event´s management and coordination;Preparation and management of the documentation of the various corporate tools related to representation expenses, business travels and invoice validation;Support to the commercial department.

Commercial Activity:Elaboration of commercial proposals;Commercial prospecting;Commercial meetings.Client Management:Cross-selling;Projects´ follow-up.Controller:Monthly report validation,Invoices issuing and approval,Billing | collections control,Expenses control.Project Management:Workflow management;Task planning;Team management;Task scheduling;Financial control.Payrolling | Contracting:Employee time sheets validation;Salary processing requests;Labor contracts and documentation.Recruitment:Job posting;Screening and interviewing;Participation in job fairs, community network events.

Customer service behavioral and technical training;On-going training;Side-by-side training;Presentation development.

Inbound and outbound;Customer documentation analysis.

Project Managament

Dental Assistant

Pedagogical Aptitude Training Course - Iefp Certified Trainer

High School