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Andréia Martini is listed as Graphic Designer at Sureskills at SureSkills, a company with 111 employees, based in Lisbon, Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for Andréia Martini.
Andréia Martini previously worked as Graphic Designer at Sureskills and Technical Support Specialist at Webhelp. Andréia Martini holds Associate'S Degree, English Literature (British And Commonwealth), Qqi Level 5 from Galway Community College.
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✔Nationality: Brazilian ✔Contact: andreiamartini88@gmail.com ✔Bilingual (Portuguese and English)I am a bilingual professional (Portuguese and English) with BSc in Graphic Design, Certification in Legal Secretary, Medical Secretary & Office Administration and overall 10 years of experience in customer service, account management, and corporate travel consultancy. Successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass customer expectations and requirementsCareer Highlights- 10 years of experience dealing face to face, over the phone and by email with BTB and BTC customers - Outstanding and consistent followed through until full customer issue resolution is obtained and the customer’s experience is fully addressed; Mindful in helping and assisting customers effectively to resolve customer issues fully and enrich the customer experience- Experience in supporting corporate clients on travel bookings; assisting with ad-hoc requests, changing in itinerary and travel support - Building strong relationships with stakeholders, customers, and clients. Know-how in analyzing and creating admin and sales reports I relocated to Ireland in 2013 in order to improve my business English and gain international experience. Recently, I've acquired my Stamp 4 visa, which allows me to work full time in Ireland, thus I am eager to improve my career further in a multinational that would benefit from my language skills and work experienceI’m always interested in hearing from former colleagues, managers, or just interesting professionals, so feel free to contact me if you’d like to connect.✔LION™ - LinkedIn Open Networker
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A career timeline built from the work history available for this profile.
Ireland
Creating iconography and UI according to the customer’s needs. Working with accessibility, searching and analysing options and new technologies that can facilitate the customer experience.Creating a task list to prioritize the work and get a better flow Working with industry-leading technology companies like Google, Meta, Microsoft, Airbnb, VMware.
Lisbon, Portugal
Solving software related issues at level Tier 1Using a knowledge base to procedure with the technical issuesContact and discuss with the Senior Department regarding appropriate troubleshooting proceduresMaintain and working to keep standard results with deadlines and KPI’sTraining on the latest software versions and updates
Lisbon, Portugal
Using soft skills to get the most accurate clarification and understanding about the technical issuesReview, identify and solve technical issues related with IOS and OSX Assuring and positioning for the customer to provide excellent costumer serviceTraining and mentoring new Employees in one-to-one and group sessionsFollowing articles and policies to guide.
Dublin, Leinster, Ireland
-Reviewed, analysed and evaluated website content based on client’s policy; reviewed keywords associated with URLs and extract details such as Features/ Benefits/ Services/ Productsetc, from the URL landing page-Reviewed extracted data and validate it against “keywords” and information available on the landing page; created ad copies based on creative.
Ireland
-Food for Thought Restaurant | 08/2017 - 03/2018-Barista - Goyas Cafe, Galway | 07/2016 – 07/2017-Oslo Bar Salthill, Galway | 09/2015 - 06/2016-Brazco Cafe, Galway | 03/2013 – 08/2014
Brazil
*Dealt with corporate profiles for several companies such as Belliz, Grand cru and Consorcio, seeking cost effective, knowledgeable travel solutions and other information for executive/business travel *Dealt directly with companies, personal assistants and managers, in relations to business trips; effectively consulted with corporate clients, devising.
Brazil
*Researched various destinations and means of travel regarding prices, local customs, weather conditions and reviews*Understood the clients’ specifications and wishes and suggest suitable travel packages and services; Managed large amounts of in-coming calls*Provided an outstanding customer service to B2C customers; Identified and assessed customers’ needs.
Other employees you can reach at sureskills.com. View company contacts for 111 employees →
Shirley Benton
Colleague at Sureskills
Ireland, Ireland
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JL
Jared Leonard
Colleague at Sureskills
Dublin, County Dublin, Ireland, Ireland
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RL
Renato Lima
Colleague at Sureskills
Austin, Texas, United States, United States
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RR
Ross Reardon
Colleague at Sureskills
Dublin, County Dublin, Ireland, Ireland
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NM
Norma Mcloughlin
Colleague at Sureskills
Dublin, County Dublin, Ireland, Ireland
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AM
Aoife Mcsharry
Colleague at Sureskills
Ireland, Ireland
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SH
Siobhan Hogan
Colleague at Sureskills
Ireland, Ireland
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BV
Ben Vinas Pintos
Colleague at Sureskills
Ireland, Ireland
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JR
Joe Ryan
Colleague at Sureskills
Ireland, Ireland
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PB
Peter Branagh
Colleague at Sureskills
Belfast, Northern Ireland, United Kingdom, United Kingdom
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Quick answers generated from the profile data available on this page.
Andréia Martini works for SureSkills.
Andréia Martini is listed as Graphic Designer at Sureskills at SureSkills.
Andréia Martini is based in Lisbon, Lisbon, Portugal while working with SureSkills.
Andréia Martini has worked for Sureskills, Webhelp, Cognizant, Several Companies, and Monark Travel Group Inc..
Andréia Martini's colleagues at SureSkills include Shirley Benton, Jared Leonard, Renato Lima, Ross Reardon, and Norma Mcloughlin.
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Andréia Martini holds Associate'S Degree, English Literature (British And Commonwealth), Qqi Level 5 from Galway Community College.
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