Andréia Martini Email & Phone Number

Ireland

Creating iconography and UI according to the customer’s needs. Working with accessibility, searching and analysing options and new technologies that can facilitate the customer experience.Creating a task list to prioritize the work and get a better flow Working with industry-leading technology companies like Google, Meta, Microsoft, Airbnb, VMware, etc.Developing concepts, graphics, and layouts, including making decisions about fonts, images, readability, and readers’… Show more Creating iconography and UI according to the customer’s needs. Working with accessibility, searching and analysing options and new technologies that can facilitate the customer experience.Creating a task list to prioritize the work and get a better flow Working with industry-leading technology companies like Google, Meta, Microsoft, Airbnb, VMware, etc.Developing concepts, graphics, and layouts, including making decisions about fonts, images, readability, and readers’ needs.Working with various media, including computer-aided design (CAD), and keeping up to date with emerging technologies.Creating site mock-ups using Figma and Adobe XD.Creating e-learning presentations applying brand identity and colour palettes. Combing design elements to develop aesthetically appealing layouts.Reviewing final layouts and suggesting improvement when necessary.Incorporating feedback from colleagues and clients into subsequent drafts. Show less

Lisbon, Portugal

Solving software related issues at level Tier 1Using a knowledge base to procedure with the technical issuesContact and discuss with the Senior Department regarding appropriate troubleshooting proceduresMaintain and working to keep standard results with deadlines and KPI’sTraining on the latest software versions and updates

Lisbon, Portugal

Using soft skills to get the most accurate clarification and understanding about the technical issuesReview, identify and solve technical issues related with IOS and OSX Assuring and positioning for the customer to provide excellent costumer serviceTraining and mentoring new Employees in one-to-one and group sessionsFollowing articles and policies to guide the customer using best practices and proceduresMultitask using various collaboration tools with different procedures… Show more Using soft skills to get the most accurate clarification and understanding about the technical issuesReview, identify and solve technical issues related with IOS and OSX Assuring and positioning for the customer to provide excellent costumer serviceTraining and mentoring new Employees in one-to-one and group sessionsFollowing articles and policies to guide the customer using best practices and proceduresMultitask using various collaboration tools with different procedures and troubleshooting guidelines Completing monthly SGT’s regarding new/current devices and softwareFollowing GDPR guidelinesWorking in a Multicultural cross-platform team keeping close contact with the senior department Show less

Dublin, Leinster, Ireland

-Reviewed, analysed and evaluated website content based on client’s policy; reviewed keywords associated with URLs and extract details such as Features/ Benefits/ Services/ Productsetc, from the URL landing page-Reviewed extracted data and validate it against “keywords” and information available on the landing page; created ad copies based on creative process guidelines-Analytically reviewed ads created by other team members and approve ad copies based on process… Show more -Reviewed, analysed and evaluated website content based on client’s policy; reviewed keywords associated with URLs and extract details such as Features/ Benefits/ Services/ Productsetc, from the URL landing page-Reviewed extracted data and validate it against “keywords” and information available on the landing page; created ad copies based on creative process guidelines-Analytically reviewed ads created by other team members and approve ad copies based on process guidelines-Interacted with customers (internal/external) to meet process deliverables-Managed and resolved escalations and issues raised by customers-Acted as a single point of contact for all knowledge related issues-Followed processes and guidelines at all times to meet quality and productivity standards-Collaborated with the customer to gather their requirements-Achievement: Developed a checklist that decreases time during keywords review in the website's URL-Provided regular and meaningful updates and communicates to client, stakeholders and Team lead/management-Successfully delivered high quality of extraction consistently-Fully comply with internal processes and policies-Developed domain expertise and acquired strong accountability for individual performance-Involved and offered suggestions on possible future team improvements-Worked closely with the other team members to meet client goals-Ensured logical and meaningful extraction of website content along with 100% SLA adherence-Efficiently dealt with multiple tasks, working to tight deadlines Show less

Ireland

-Food for Thought Restaurant | 08/2017 - 03/2018-Barista - Goyas Cafe, Galway | 07/2016 – 07/2017-Oslo Bar Salthill, Galway | 09/2015 - 06/2016-Brazco Cafe, Galway | 03/2013 – 08/2014

Brazil

*Dealt with corporate profiles for several companies such as Belliz, Grand cru and Consorcio, seeking cost effective, knowledgeable travel solutions and other information for executive/business travel *Dealt directly with companies, personal assistants and managers, in relations to business trips; effectively consulted with corporate clients, devising travel plans to provide lower rates for business activities*Performed and maintained monthly quota, KPI’s and targets; sold an average… Show more *Dealt with corporate profiles for several companies such as Belliz, Grand cru and Consorcio, seeking cost effective, knowledgeable travel solutions and other information for executive/business travel *Dealt directly with companies, personal assistants and managers, in relations to business trips; effectively consulted with corporate clients, devising travel plans to provide lower rates for business activities*Performed and maintained monthly quota, KPI’s and targets; sold an average of 50K to 60K dollars monthly *Managed client inquiries and complaints, kept them updated on progress, providing timely and accurate response to client issues*Determined travel needs for corporate accounts, booking flights and accommodation, arranging transportation, obtaining visas and work permits, and assisting clients with relocationAchievements: Promoted to corporate travel consultant due to outstanding work performanceEntrusted to participate and represent the company during the biggest travel fair in Brazil called BraztoaProcessed over one million dollars in volume sales in one year. Achieved high customer satisfaction for duties performed. Consistently received positive feedback from clients on performance reviews Show less

Brazil

*Researched various destinations and means of travel regarding prices, local customs, weather conditions and reviews*Understood the clients’ specifications and wishes and suggest suitable travel packages and services; Managed large amounts of in-coming calls*Provided an outstanding customer service to B2C customers; Identified and assessed customers’ needs to achieve satisfaction*Built sustainable relationships and trust with clients through open and interactive… Show more *Researched various destinations and means of travel regarding prices, local customs, weather conditions and reviews*Understood the clients’ specifications and wishes and suggest suitable travel packages and services; Managed large amounts of in-coming calls*Provided an outstanding customer service to B2C customers; Identified and assessed customers’ needs to achieve satisfaction*Built sustainable relationships and trust with clients through open and interactive communication*Organized travels from beginning to end, through booking tickets and accommodation to securing rental transportation etc.*Supplied travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)*Collected deposits and balances. Used promotional techniques and prepared promotional materials to sell itinerary tour packages*Handled unforeseen problems and complaints and determined the eligibility for refunds*Created and updated electronic records of clients. Maintained relationships with key clients. Kept financial statements of accounts and documents Show less

Associate'S Degree, English Literature (British And Commonwealth), Qqi Level 5

Bachelor'S Degree, Graphic Design, Second Class Honours