Andrei Aframov Email & Phone Number

Munich Area, Germany

▲ Oversee the delivery and ongoing operations and maintenance support of SES Sports & Events services to Global customers with the intent to achieve specific performance objectives, with overall customer satisfaction as the highest objective.▲ Manage, plan and execute the delivery of new services (or equipment) to Global Sports & Events customers to ensure that all start of service dates (or event delivery dates) are satisfied and the associated revenue is delivered on… Show more ▲ Oversee the delivery and ongoing operations and maintenance support of SES Sports & Events services to Global customers with the intent to achieve specific performance objectives, with overall customer satisfaction as the highest objective.▲ Manage, plan and execute the delivery of new services (or equipment) to Global Sports & Events customers to ensure that all start of service dates (or event delivery dates) are satisfied and the associated revenue is delivered on schedule.▲ Interact directly with Global Sports & Events customers to maintain a strong relationship and to ensure that a consistent high-quality service is provided.▲ Work with the SES Networks operations team to ensure that SLA’s and KPI’s are achieved and customer expectations for service quality, resolution timelines and customer satisfaction are realized.▲ Facilitate periodic service quality review meetings with Global Sports & Events customers to review incident ticket/resolution, fault trends, performance reports, service or support improvements, service quality and service delivery processes.▲ Work closely with the Global Sports & Events Sales Team on pre-sales activities and to present a common message to the customer for all post-sales activities.▲ Act as Voice of the customer and provide feedback to Product Development, Systems Engineering and Asset Management on requested event or service features, enhancements, technical challenges, and SES Networks customer support services▲ Understand what each customer values the most in terms of customer support and ensure customer monitoring and support requirements are defined and integrated into the Global Sports & Events MCR’s and applicable Network Operations Centers▲ Support the effort to develop and implement process and procedures based on best practices that enable the operations team to perform their responsibilities in a more efficient and cost savings manner. Show less

• Management of extensive local and global implementation projects in the media sector• Responsible for project planning and timely execution• Liaise closely with technical project managers, drafting plans, manage milestones and closely monitoring planning versus execution• Act as interface between Pre-Sales, Sales & technical departments (point of contact for Operations/Engineering, Finance, Legal as well as to local and remote acting sales teams)• Balance… Show more • Management of extensive local and global implementation projects in the media sector• Responsible for project planning and timely execution• Liaise closely with technical project managers, drafting plans, manage milestones and closely monitoring planning versus execution• Act as interface between Pre-Sales, Sales & technical departments (point of contact for Operations/Engineering, Finance, Legal as well as to local and remote acting sales teams)• Balance time, cost and quality when making decisions and when delivering solutions matching the business’ needs• Manage the Customer Lifecycle• Responsible for Service Management for Accounts• Deliver service concepts and offers based on standard products• Interact with customers, Sales and /or technical departments to handle a variety of post-sales and service management functions Show less

Emek Haela, Israel

Providing customer service and post-sale operations to RR Media`s customers, and account management for upper tier customers.Main Responsibilities:• Forming strong relationships with customers based on trust, professionalism and high quality customer service• Coordinating services delivery between all company departments, suppliers and customers • acting as the customer's liaison within the company• Providing proactive service to selected upper tier customers•… Show more Providing customer service and post-sale operations to RR Media`s customers, and account management for upper tier customers.Main Responsibilities:• Forming strong relationships with customers based on trust, professionalism and high quality customer service• Coordinating services delivery between all company departments, suppliers and customers • acting as the customer's liaison within the company• Providing proactive service to selected upper tier customers• Keeping records of customer interactions• Management of extensive local and global implementation projects in the media sector• Responsible for project planning and timely execution• Liaise closely with technical project managers, drafting plans, manage milestones and closely monitoring planning versus execution• Preparing and distributing customer’s reports Show less

Emek Haela, Israel

• Receiving and handling of satellite parameters for Charlton company broadcasts (Israel’s leading Sports Broadcaster). Handling and preparation of such broadcasts for re-air, coordinating future broadcasts and day to day activities of the channel.• Main Playout Room Liaison for NBA Premium TV Channel (Philippines). coordinating and operating NBA live activities throughout the season as well as maintaining constant contact with the client and providing first hand answers to clients… Show more • Receiving and handling of satellite parameters for Charlton company broadcasts (Israel’s leading Sports Broadcaster). Handling and preparation of such broadcasts for re-air, coordinating future broadcasts and day to day activities of the channel.• Main Playout Room Liaison for NBA Premium TV Channel (Philippines). coordinating and operating NBA live activities throughout the season as well as maintaining constant contact with the client and providing first hand answers to clients requests.• Main Playout Room Liaison for Fight Sports International (Spain, Philippines, Thailand, Slovenia, Croatia, Serbia, France), handling clients request and day to day operation as well as Coordinating of international live events for the client.• Content Ingest, QC and monitoring for over 100 channels broadcasting from the playout room. Troubleshooting operational issues in real time and implementing corrective actions as well as taking control and fixing major on-air incidents day to day. Show less

Petach Tikva, Israel

• Teaching and implementing a new system for international wire transfers (IMEX) at various branches of Union Bank across Israel.• Personal contact with system users (Bank Employees) throughout the initial running stage. Providing full support.• Approving and granting additional access to new users of the system.• Troubleshooting initial bugs and incidents in the program as well as ticketing major incidents for further analysis.• Providing on hand support… Show more • Teaching and implementing a new system for international wire transfers (IMEX) at various branches of Union Bank across Israel.• Personal contact with system users (Bank Employees) throughout the initial running stage. Providing full support.• Approving and granting additional access to new users of the system.• Troubleshooting initial bugs and incidents in the program as well as ticketing major incidents for further analysis.• Providing on hand support throughout financial transactions of bank clients including restitution payments for Holocaust survivors. Show less

Sderot, Israel

• Working with police Databases and providing information for various police cases & Detective work.• Archiving and managing essential & confidential police material such as case reports, informant details. Criminal activities etc. • Both Verbal and written translation and dubbing of Investigations from various Languages (English, Russian), to Hebrew.• Field police work during emergency situation, providing field support during operation Cast Lead (heavy bombardment of… Show more • Working with police Databases and providing information for various police cases & Detective work.• Archiving and managing essential & confidential police material such as case reports, informant details. Criminal activities etc. • Both Verbal and written translation and dubbing of Investigations from various Languages (English, Russian), to Hebrew.• Field police work during emergency situation, providing field support during operation Cast Lead (heavy bombardment of the city from Gaza) including crime scene handling of catastrophic events & crowd control. Show less

Tel Aviv, Israel

• Freelance writer for the 2 biggest gaming sites in Israel with an estimated reach of thousands viewers each week.• Assembling & writing detailed product reviews while on a tight schedule & meeting pressing deadlines.• Writing news pieces from the Gaming industry from various sources.• Maintaining close relation with video game publishers for providing a constant flow of new content for writing.• Preparing for & conducting interviews with key figures in the… Show more • Freelance writer for the 2 biggest gaming sites in Israel with an estimated reach of thousands viewers each week.• Assembling & writing detailed product reviews while on a tight schedule & meeting pressing deadlines.• Writing news pieces from the Gaming industry from various sources.• Maintaining close relation with video game publishers for providing a constant flow of new content for writing.• Preparing for & conducting interviews with key figures in the gaming industry. Show less

.Net Web Development, Computer Programming, A

Philosophy, Psychology, A