With over three years at Getnet/Pagonxt, I was responsible for supplier relationships, building solid partnerships. I handled daily operations by addressing new demands, resolving conflicts, and managing the entire lifecycle of technical profiles, from supplier selection and prospecting to onboarding and offboarding. I defined and implemented outsourcing strategies, directly contributing to operational excellence, leader satisfaction, and maintaining a transparent and respectful relationship… Show more With over three years at Getnet/Pagonxt, I was responsible for supplier relationships, building solid partnerships. I handled daily operations by addressing new demands, resolving conflicts, and managing the entire lifecycle of technical profiles, from supplier selection and prospecting to onboarding and offboarding. I defined and implemented outsourcing strategies, directly contributing to operational excellence, leader satisfaction, and maintaining a transparent and respectful relationship with suppliers.Skills: Outsourcing Management · Tech profile sourcing Show less

Managed teams and led outsourcing projects for Dell. Fostered relationships with managers, ensuring a deep understanding of their needs for new professionals, from initial requirements to successful hires. Defined profiles and planned compensation. Oversaw the entire selection process, including job postings, talent scouting, interviews, and technical test monitoring, while maintaining a proactive and assertive approach. Managed the complete lifecycle of professionals within the client… Show more Managed teams and led outsourcing projects for Dell. Fostered relationships with managers, ensuring a deep understanding of their needs for new professionals, from initial requirements to successful hires. Defined profiles and planned compensation. Oversaw the entire selection process, including job postings, talent scouting, interviews, and technical test monitoring, while maintaining a proactive and assertive approach. Managed the complete lifecycle of professionals within the client organization, from onboarding to development.Skills: Tech recruiting . team building Show less

Managing compliance and IT processes execution.

Coordinated technical resources, providing support for mobile platforms in a production environment. Developed and implemented new processes and programs to enhance professional value and efficiency, ensuring optimal performance and continuous improvement.

Managing support team to lead with incidents, requisitions, and problems.

Effectively managed the outsourced services of the LATAM operations team, ensuring compliance with SLAs, monitoring key performance indicators, handling crisis management, and evaluating supplier performance. Conducted thorough contract evaluations and item validations to maintain high standards.Led the LATAM operations team through team building, training, and development initiatives. Responsible for the recruitment and selection processes, ensuring the acquisition of top… Show more Effectively managed the outsourced services of the LATAM operations team, ensuring compliance with SLAs, monitoring key performance indicators, handling crisis management, and evaluating supplier performance. Conducted thorough contract evaluations and item validations to maintain high standards.Led the LATAM operations team through team building, training, and development initiatives. Responsible for the recruitment and selection processes, ensuring the acquisition of top talent.Key Achievement: Successfully accelerated the onboarding process for new team members. Collaborated with experienced technicians to develop a comprehensive recruitment, selection, and training program. This program significantly reduced the learning curve, with senior professionals participating in recruitment dynamics and managing the training and evaluation phases of new hires. Show less

Managed infrastructure and support teams, overseeing the maintenance of company sites and the installation of new offices. Successfully kept the team engaged and motivated to swiftly meet growing business demands, ensuring minimal customer service times.

Managed the Service Desk team at client Ipiranga Petroquímica, overseeing first, second, and third-level support. Responsibilities included recruitment and selection of team members, their professional development, and periodic performance evaluations. Successfully implemented training programs to enhance technical skills and improve service quality. Led initiatives to streamline support processes, resulting in increased efficiency and customer satisfaction. Acted as a liaison between the… Show more Managed the Service Desk team at client Ipiranga Petroquímica, overseeing first, second, and third-level support. Responsibilities included recruitment and selection of team members, their professional development, and periodic performance evaluations. Successfully implemented training programs to enhance technical skills and improve service quality. Led initiatives to streamline support processes, resulting in increased efficiency and customer satisfaction. Acted as a liaison between the client and internal teams to ensure alignment of support services with business objectives. Show less

IT service to VIP customers at client RBS.

Managing Netware networks, new site installation and supporting network problems.

Managing Netware networks, supporting RBS client.