▪ Directed the vital admissions service while simultaneously building and maintaining cross-team relationships with colleagues, including the recruitment team and admissions counterparts, to meet and exceed targets across all programmes.▪ Maintained an in-depth knowledge of the GBS admissions policy, including assessment, selection and entry criteria, to process high volumes of applications and verify qualifications, the validity of decisions, and the authenticity of results.▪ Ensured accurate inputting of applicant related data as well as the correction of applicant exception reports using the student management information system, while also maximising customer relationship management (CRM) resources to increase productivity and reduce mistakes. Used data gathered through these processes in the preparation of statistical returns, such as HESA.▪ Organised service-level agreement (SLA) procedures, from enquiry to offer acceptance stages, were managed effectively and operated according to streamlined turnaround times and accuracy.▪ Conducted high volume of applications to various University partners, adhering to strict turnaround times while overseeing the review and submission process.▪ Guided and reviewed complex cases relating to eligibility, identifying appropriate junctures at which to seek advice from the Associate Director of Admissions (A.D.A) and suitable university partners.▪ Partnered with the A.D.A and key stakeholders to ensure that all departmental/ faculty admissions staff are consulted and briefed about university processes and procedures.▪ Managed the team workload by monitoring team capacity, setting objectives, and adjusting team functions in order to increase overall output.▪ Functioned in partnership with the A.D.A to successfully certify that conversion strategies were properly implemented across all programmes.▪ Assisted the A.D.A in providing regular weekly updates by evaluating and compiling information from the admissions dashboard.

▪ Facilitated, coordinated, and submitted 100+ student visa applications annually as the head of the visa pipeline during both the visa cycle and global rotation cycle (mid-year rotation and summer electives), while also ensuring compliance with UKVI legislation.▪ Developed the rotation portal in cooperation with members from the I.T. department to facilitate the visa process of 30+ students rotating to London in 2020.▪ Advised 1000+ students in 2020, using superior knowledge of visa processes for specific regions, on UAE, US, and Chinese visa requirements when rotating out of London.▪ Coordinated with 3 separate visa departments across tenure to improve internal processes, such as, the creation of tasks for students required to collect/ submit documents, allowing adherence to 100% of deadlines.▪ Resolved 100+ complex problems created by the global pandemic situation between 2019 and 2020, assisting impacted students by identifying and referring to rapid new visa concessions.▪ Supported the Head of Operations by creating 10+ daily reports in 2020 and putting forth improvement plans which enhanced student journeys in relation to their visa process.▪ Prepared and recommended 2 long-term plans to develop the visa department by allowing for a 75% higher rate of applications (EU students) processed in 2020 through the maximisation of existing internal resources, which avoided an unnecessary increase in the size of the visa team.▪ Instituted training procedures for 5+ new members of staff in 2020, reducing the amount of time required for each new team member to reach 100% capacity to increase overall productivity.

▪ Liaised with the consulate, representing TLS to confirm the safe transfer of documents, resolve complaints, and address special requests, while spearheading monthly visits to the consulate to assess common mistakes and improve quality by 80%.▪ Led and motivated a team of 30 agents on a daily basis, training agents and overseeing the smooth running of floor operations while sustaining optimal performance through quarterly performance reviews, which facilitated improvement by offering praise and recommendations.▪ Planned scheduling arrangements during weekly management meetings, during which potential agent contract extensions, promotions, or dismissals based on KPI analysis were discussed, while also using previous meeting revision to increase performance by 100%.▪ Distributed team workloads according to targets between 2018 and 2019 by evaluating 10+ dashboards and monitoring the queues in each department.▪ Identified 10+ new and innovative methods for business growth and development in 2019 including: offering additional premium services for applicants with special needs to ensure the achievement of monthly sales targets; creating a rotation system for agents to assist with the end-of-day bundle and ensure all documents were safely stored and transferred to the consulate, while introducing an overtime incentive for agents; merging 2 departments to improve efficiency and reduce mistakes; and removing the Cashier department by providing card machines.▪ Set, enforced, and optimised 5+ internal policies in 2019 to guarantee compliance while also maintaining efficiency and responsiveness to demands.

▪ Arranged 100+ business events between 2015 and 2018, accommodating for attendance rosters of 10+ people to ensure event success and minimise complications▪ Closed sales worth £1,000+ per transaction in skin care products (which included placing special merchandise orders), raising customer satisfaction by 70% in 2017 to build relationships with customers and the wider community and thereby establish long-term business growth.▪ Attended a sales training camp in 2016 and learned leadership best practices, before integrating these into company operations and daily procedures to raise team productivity by 50%.▪ Collaborated with 5 Regional Sales Managers to make strategic sales decisions based on sales data evaluation, which increased overall profits by 35% in 2018.▪ Onboarded and upskilled 10+ new employees in 2016, implementing performance reviews to consistently monitor performance and increase overall team capacity by 50%.