Andrei Naidoo (Capm) Email & Phone Number

Durban, Kzn, Za

Durban Area, South Africa

• Second line Technical Support.• Third line Technical Support.• Server Patching and Maintenance.• Building of New Servers both Virtual and Hosted.• Management of all Physical Hosted Platforms (VMWare, Nutanix, Hyper-V)• Work with existing outsourced partners/vendors for the business.• Update the Service Request Management System with the most current information.• Close calls in the Service Request Management System and undertake other duties Assigned.• Managing and Team leading nightshift staff.• Backup Monitoring, Documenting and Reporting (Symantec, Veeam, RedStor, ExaGrid)• Mimecast Email administration.• Active Directory and Exchange Maintenance.• Monitoring Active system threats, logging and reporting through DarkTrace.

Sunninghill, Gauteng

• Technical Support to 108 Stores Country wide and Neighbouring African Countries• In House MIS (Maintenance and Repairs of Computers, printers and networks).• Monitor and allocate Budgets for Projects• Work with existing outsource partners/vendors for the business• New Store Opening and Revamp\Closure of Existing retail stores• Collaborate with IT project & key business stakeholders regarding IT and system requirements• Management of hardware and software

Durban

• Second line Support for 38 Builders Trade Depot Stores Country wide.• Update the Service Request Management System with the most current information.• Record final status and solution information.• Close calls in the Service Request Management System and undertake other duties assigned.• Software installation (MS Office, Win XP/Win 7, Srv2003/2008, Antivirus & Backup).• Hardware upgrading, maintaining and problem identification providing detailed analysis.• Maintain and diagnose solutions for event-logs (Windows and Network based).• Dot Matrix Printer repair\Support\Installation (OKI)• Multifunction Printer Installation and Support.• Active Directory Installation and Support• File Server Maintenance• Daily Data Backup and Recovery• Antivirus Installation and Central management Console (AVG & Symantec)• Plan, coordinate, and implement network security measures to protect data.• Research and implement new software and hardware technologies.• Recommend changes to improve systems and network configurations.• Determine hardware or software requirements related to such changes.

Gauteng

• Provide a rapid response to telephone, email, E-help/Live Chat from user’s world wide.• Return calls to users in response to telephone messages• Record required user and problem information and Symptoms• Determine the most effective manner to resolve the client’s problem• Search automated problem resolution database for solutions• Deliver correct solution or work-around to user• Track the status of all open calls using the Service Request.• Updates the Service Request Management System with the most current information.• Close calls in the Service Request Management System and undertake other duties assigned• In office MIS. (Maintenance and Repairs of Computers, printers and networks) • Monitor system and network status and maintain the network

Durban

• Verifying of patient and test details.• Sample preparation for analysis.• Dispatch of samples to internal laboratories.• Handling of queries with doctors and nurses.• Spinning and alequoting of samples for tests referred out • Separation and measurements of urine samples prior tests.