Andreia Zorrinho Email & Phone Number

Lisbon Area, Portugal

Cascais

Member of Preferred Hotels GroupMember of Leading Hotels of the World (2013-2017)- Coordination of the Front Office Department (recruitment and training)- Short and long term planning and day-to-day operations- Manage expenses within approved budget constraints- Handle guest complaints and comments as Duty Manager.- Participation in Management meetings as a member of the Hotel Executive Committee.- Implementation of service standards and procedures based on LHW/ Preferred Hotels Group- Audits in the property to guarantee compliance with the standards/procedures- Responsible for the creation, development and definition of upselling objectives in the unit- Verification and daily analysis of hotel-generated billing and cost control Professional reception course counselor at Escola do Comércio de Lisboa

Vilamoura

Hotel pre-openingMember of Preferred Hotels Group Member of Global Hotel Alliance (more than 300 hotels, 14 brands and 52 countries)- Assist staff recruitment/ training for Reception, Call Centre, Golf Desk and Experience Team- Coordination of the daily operation of Front Office- Staff scheduling, evaluation and labour issues.- Handle guest complaints and comments as Duty Manager.- Ensure up-selling of rooms and review future reservations to maximize rooms yield- Stimulate the implementation and sale of new concepts of Customer Experiences- Ensure compliance with the Standards and Procedures- Groups Ledger and City Ledger billing control- Cross training in the Housekeeping department- Substitution of the Front Office Manager in his absence and participation in Management meetings

Cascais

Hotel pre-openingMember of the Leading Hotels of the World

Lisboa

- Responsible for the implementation of the Guest Relations department- Promote quality achievement and performance improvement throughout the organization- Compare the product specifications of the company with customer requirements- Define quality procedures in conjunction with operating staff- Setting up and maintaining controls and documentation procedures- Identify relevant quality-related training needs and deliver training- Bring together staff of different departments and driving the group to plan, formulate and agree comprehensive quality procedures including reluctant staff to change their way of working- Liaise with customers auditors and ensuring the execution of corrective action and compliance with customers specifications- Monitor performance by gathering relevant data and producing statistical reports.

Lisboa

Hotel pre-opening- Daily operation: Check In/ Check Out/ Room assignment/ Cashier functions/ Reservations/ Stop Overs

Quinta Do Lago

Graduate, Tourism And Marketing Degree

Training The Trainers