With over 21 years of experience in the IT field, I am a seasoned IT Services Delivery Manager at Noventiq Brasil, a leading IT solutions provider. I hold the CISA and CRISC certifications, and have expertise in Software Asset Management (SAM) and IT governance. I am responsible for managing the delivery of IT services to clients across various industries, ensuring quality, efficiency, and customer satisfaction. I also oversee the optimization of IT processes, policies, and standards, aligning them with best practices and business objectives. I have a proven track record of delivering successful IT projects, such as implementing a SAM program for a large telecom company, improving the IT service management maturity for a global retailer, and reducing the IT risk exposure for a financial institution. I am passionate about leveraging technology to create value and innovation for businesses and society. I enjoy working with diverse and talented teams, and I strive to foster a culture of collaboration, learning, and excellence. I am always eager to take on new challenges and opportunities to grow and develop my skills and knowledge.