Andrei Danetiu Email & Phone Number

New York, New York, United States

Ridgewood, Ny

A coffee lovers’ destination of choice meets Montessori inspired play environment for young children. Aninnovative café concept appealing to families of young children where I:• Spearheaded business startup and launch efforts; creating and executing local and online marketingand branding campaigns.• Conceptualized the Play Center theme to address a gap in the market; developing pricing and serviceoptions.• Developed relationships with vendors and suppliers, negotiating pricing and supply terms.• Oversee all back-end administrative functions and compliance to all city and state regulatoryrequirements.• Established the benchmarks of team performance and customer service standards, engenderingincreased sales and return visits.• Support the front of house manager is proactively identifying and addressing customer service issuesand opportunities for improvement.

Greater New York City Area

A leading designer and manufacturer of stainless steel conveyor systems for the food andpharmaceutical industry. Supporting the RFP and client onboarding process, I successfully:• Conducted cost/revenue analyses, fine-tuning pricing and materials/labor costs to elevatecompetitiveness position and support client goals.• Spearheaded vendor relationship management; directing negotiations for raw material cost agreementswith vendor partners to ensure supply chain sustainability.• Established and launched the company’s first ever virtual presence, providing a digital touchpoint toenhancing customer engagement, responsiveness and retention.• Championed regular and systematic internal messaging and communications to energize information

Greater New York City Area

Responsible for growing the Data Provider’s Eikon Messenger and Desktop community, ensuring full usercompliance, key accountabilities revolved around:• Engaging customer discussions to gather Messenger Compliance requirements and align them withinternal solutions and offering for regulatory purposes.• Designed, implemented and ensured adoption of enterprise-wide customer onboarding to create asingular and unified voice around Customer Success.• Liaised with third party vendors to integrate compliance and archiving products with ThomsonReuters’ solutions.• Provided comprehensive Sales Enablement support, delivering product demonstrations to highlightcompliance functionality and training for compliance review tools.

Greater New York City Area

New York, Ny

Deploying a Servant-Leader approach to project managing the automation of Moody’s Phoenix Billingapplication, primary functions included:• Serving as liaison between the Moody’s Billing Associates, the Technology Group and all other groupsresponsible for data integrations with the invoicing system.• Performing detailed product development analysis, overseeing product enhancements and mitigatingagainst internal roadblocks and challenges.• Ensuring availability of resources for internal partners and clients to ensure seamless applicationdevelopment while elaborating on User Stories to guide iterative and client responsive releases.

New York, Ny

Focused on Research, Sales and Trading Applications for the financial product software developer, I:• Chaired scope and requirements gathering workshops with internal and external stakeholders toultimately deliver industry accepted software functionality.• Oversaw highly demanding top tier accounts and eleven second tier accounts, while serving as SME introubleshooting product errors, and resolve client-side application matters.• Managed risk associated with the quality assurance of newly developed features by identifying showstopping bugs and patches prior to live release to clients.• Ensured original statements of work aligned and matched original SLAs.• Documented procedures and processes around client setup documentation and user guides.• Assisted sales personnel and support teams with conducting application trainings and demos via webconferencing and in-person.• Provided proactive and account retaining product support as key member of the product group.

New York, Ny

New York, Ny