Andrei Drozd Email and Phone Number
● MBA student in Digital Business, Business, Innovation, Technology and Marketing, Undergraduate degree in Business Administration with a focus on Economics, with international experience, English language proficiency and more than 15 years in the Commercial area, working in large multinational companies, highlighting the segments of industry and services focused on financial solutions, retail and hospitality.● Expertise in planning strategies and managing guidelines focused on the commercialization and expansion of new businesses (B2B and B2C), adopting a pipeline management aligned with the priorities and demands presented, aiming to achieve the CIA's objective and increase the brand's market share. ● Consolidated experience in managing large accounts (key accounts), promoting a quality, customized and personalized service to the customer, focusing on their journey, retention, experience and success. ● Strong performance with strategic planning and definition of specialized policies in products, services and software solutions, ensuring compliance with corporate objectives.● Experience in the implementation of the Lean 6Sigma approach, identifying key areas for improvement and doubling the installation capacity, optimizing processes and maximizing efficiency, resulting in margin improvement and excellence in the operations performed. ● Solid knowledge in agile methodologies, management reports, monitoring of performance indicators, OKRs and provision of subsidies to support strategic decision-making. ● Highly qualified professional to manage and lead people, working with high performance team leadership, dedicated to functions, and focused on results. Organized, responsible and flexible. Keywords: Commercial management, account management, key account, sales, new business, B2B, B2C, customer success, customer experience, customer prospecting, customer loyalty, customer service, customer relationship, after-sales, customer support, project management, requirements gathering, solution development, design thinking, analytics, decision models, digital transformation, KPIs, management reports, indicators, people management, Business Administration, Economics, Digital Business, Business, Innovation, Technology, Marketing, Agile Methodologies, Digital Transformation.
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Executive Account Manager Leader BrazilNcr Atleos Jan 2021 - PresentSão Paulo, Brasil● Engaged in the accounts management, ensuring that all activities are performed in accordance with the standards, policies and guidelines established by the company.● People management (key accounts at national level), monitoring and directing activities, promoting the engagement and team synergy to achieve the objectives. ● Responsible for understanding customer demands, promoting the structuring of solutions aligned with the expectations and needs identified.● Focus on new businesses development, adopting a pipeline management aligned with the priorities and demands of consumers in both B2B and B2C opportunities, seeking to maximize growth opportunities.● Customer experience management, using survey frameworks such as NPS for continuous evaluation and improvement of interactions, providing a positive experience aligned with agreed quality standards.● Contribution to the area’s results, participating in strategic planning and in the definition of specialized policies in products, services, and software solutions, ensuring compliance with organizational objectives.● Evaluation of industry, market practices and competitors to derive recommendations based on best practices, promoting the effective strategies’ implementation aligned with the demands.● Establishing relationships with large companies’ executives that provide corporate solutions, facilitating strategic partnerships and strengthening the network.● Monitoring of KPIs and Data Analytics to ensure compliance with contractual agreements, ensuring transparency and efficiency in operations.● Risk management and relevant issues escalation, ensuring the resolution of challenges and mitigation of potential adverse impacts on projects and operations.● Experience in several functions and areas, currently responsible for the customer relationship team in Brazil, focused on solution strategies and E2E portfolio management.
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Executive Account ManagerNcr Corporation Jan 2016 - Jan 2021São Paulo E Região, Brasil● Developed and maintained strategic relationships with key accounts in Brazil, working to identify opportunities for growth and continuous customer satisfaction. ● Market and competitor analysis, with the objective of contributing to commercial actions with a positive impact. ● Active participation in the new projects management, performing the direct interface with stakeholders for the alignment of requirements, solutions development and monitoring of schedules, to ensure that all processes are executed according to the agreed scope and delivered with quality to the end customer;● Planning and preparation of commercial proposals, playing a strategic and consultative role in the services’ sale, projects and solutions, aligning with the specific consumers’ needs.● Preparation of management reports and monitoring of KPIs, presenting results to senior management to support strategic decision-making.Main clients: Bradesco, Itaú, Brinks, Protege, Prosegur, Banrisul, Saque e Pague, Caixa Econômica Federal, G&D, Banese, Banestes, BBTS, McD, Carrefour, Glory, IBM, among others.Main results: (1) Operational coordination of more than 50 thousand field calls/month, regarding HW and SW teams, with a return of more than $60M BRL/year and an NPS above 65%. (2) Active participation in revenue/margin increases processes, renewals and improvement of product quality and customer experience. (3) Driving contract renewals for the company's success amid macroeconomic challenges and global supply chain disruptions. (4) Increased customer experience, measured by NPS, and performance improvements in the established SLAs, resulting in the doubling of the contracted base. -
Field Service ManagerNcr Corporation Jan 2008 - Dec 2015
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Technical Services SupervisorNcr Corporation Feb 2000 - Jan 2008
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Field Electromechanical TechnicianNcr Corporation Jun 1998 - Feb 2000
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Electronic Laboratory TechnicianNcr Corporation May 1996 - Jun 1998
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Electronics Laboratory Technician InternNcr Corporation May 1995 - May 1996
Andrei Drozd Education Details
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Digital Business, Business, Innovation, Technology And Marketing -
Business Administration With A Focus On Economics -
Escola Técnica Getúlio VargasElectronics
Frequently Asked Questions about Andrei Drozd
What company does Andrei Drozd work for?
Andrei Drozd works for Ncr Atleos
What is Andrei Drozd's role at the current company?
Andrei Drozd's current role is Key Account Manager | Account Executive | Service Manager | Business Manager.
What schools did Andrei Drozd attend?
Andrei Drozd attended Mba Usp/esalq, Universidade Do Sul De Santa Catarina, Escola Técnica Getúlio Vargas.
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Andrei Drozd
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