Offering expert support and extensibility solutions for Microsoft-based messaging technologies. My work involves troubleshooting complex issues and guiding customers and developers to successfully integrate Microsoft messaging frameworks and APIs.

• Provided reliable technical solutions in complex escalations related to Exchange, Exchange Online, MRM, Provisioning, PST Ingestion, Exchange hybrid environments, and Exchange Online Protection• Ensured 24/7 technical assistance in critical incidents/highly political cases by collaborating with peers across the globe.• Obtained strong results in my team and got recognition from peers and management• Contributed to growth of other engineers through mentoring, case collaboration, triages and swarming groups• Created various and complex test environments alongside my mentees to replicate customer environments to reach a quicker resolution for issues that arise• Exploring further career paths and developing myself in areas where I need improvement – getting mentors from different areas, understanding what it takes to get there and creating a career plan for it

▪ Supporting enterprise customers with complex environments that include Exchange Online, Exchange on-premises (2010, 2013, 2016, 2019), Active Directory and Hybrid configurations with/without centralized mail flow▪ Efficiently collaborating (swarming) with other team members on other technologies to deliver the best customer experience (customer-obsessed)▪ Using all available troubleshooting tools to proactively deliver a solution/action plan from the first contact▪ Performing in-depth issue analysis (RCA) of customers’ requests▪ Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Product Group▪ Deploying test environments (in Azure and Office 365) for repro’s▪ Mentoring new hires during the ramp up period and helping them grow ▪ Working alongside with my mentor on areas like: career development, setting goals, discussing and troubleshooting our own cases▪ Communicating efficiently with escalation team for identifying training needsAchievements✓ Managing to retain customers which contact me directly for different queries they have related to Office 365, using me as their primary point of contact on long term✓ Assisting other members of the team in complex technical scenarios by joining customer calls and by creating test environments to replicate the customer’s issue✓ Bringing excellent and constant performance in terms of NSAT thus contributing to very good team results

▪ Delivering and implementing full suite of Office 365 solutions to customers▪ Assisting customers in case of any technical roadblocks▪ Efficiently collaborating with other team members on other technologies in order to deliver a nice overall customer experience▪ Performing step by step migrations from customers current environment to Office 365▪ Developing scripts in order to automate reporting process to Office 365 customers from the Partner Portal▪ Deploying and architecting on-premises solutions - AD, Exchange 2016, Skype for Business, System Center Configuration Manager, Certification Authority▪ Deploying test environments (in Azure and Office 365) to show customers how the process should go and how it actually works

▪ Sharing solid knowledge and experience of Office 365 Exchange Online and Azure AD technical architecture with engineers▪ Focused on mailflow and mailboxes: assisting customers in strengthening the security of their Office 365 resources (DMARC, DKIM, Anti-Spam, Anti-Malware, Advanced Threat Protection)▪ Hands on Microsoft Exchange Server (2013/2016), Active Directory and integration of on-premises technologies with online services ▪ Providing technical feedback and guidance to engineers on the floor▪ Constantly reviewing cases in the queue and aiding engineers in order to deliver a faster resolution▪ Providing action plans to engineers and monitoring case progress in order to improve the teams overall results ▪ Involved in the Quality Process, evaluating the engineers from a technical point of view▪ Effective collaboration with escalation team; escalating cases as per internal procedures▪ Performing technical recoveries and in-depth issue analysis▪ Conducting technical interviews▪ Developing test cases to demonstrate the skills of new hires▪ Mentoring new hires during the ramp up period and helping them grow technically/personally

▪ Supporting customers with complex environments - including Exchange Online, Exchange (2003, 2007, 2010, 2013, 2016), Active Directory and Hybrid configurations with/without centralized mailflow▪ Ensuring product consumption by assisting customers to migrate to Office 365 (Cutover, Staged, IMAP, Hybrid moves)▪ Focused on mailflow and mailboxes: assisting customers in strengthening the security of their Office 365 resources (DMARC, DKIM, customizing transport rules, recovering mailboxes and deleted mail items)▪ Ensuring data and mail security, also configuring anti-spam, transport rules and whitelists▪ Advanced knowledge of: shared mailbox, mail routing, security protocols, Exchange ActiveSync and connectivity on mobile devices▪ Scripting knowledge (PowerShell & PowerShell ISE)▪ Troubleshooting and managing Azure Active Directory integration with Office 365▪ Basic knowledge of setting up AD FS and enabling single sign-on to Office 365; handling SPO issues; configuring SPO workflows▪ Ability to solve complex technical problems and to diplomatically approach the end user▪ Mentoring new hires during the ramp up period and helping them grow▪ Communicating efficiently with escalation team for identifying training needsAchievements ✓ Assisting other members of the team in complex technical scenarios by creating virtual test environments (Hyper-V, VMWare) in order to get better overall team results✓ Reaching the company’s wall of fame as a recognition for the continuous performance

▪ Installation, configuration and maintenance of the local network▪ Solve problems which appear at IT systems; configuration of network equipment▪ Hardware & Software support for company's employees (including remote support for field users)▪ Installation and configuration of extra software (Exact Globe, Office, Corel, Photoshop, Nexus etc.)▪ Administration of Microsoft server applications and network services (Windows SBS 2008, DNS, DHCP, AD, Exchange, BES, IIS)▪ Development of scripts (batch) for basic backup operations and creation of various Macro enabled Excel files useful to the employeesAchievements ✓ Deploying McAfee ePolicy Orchestrator on the entire organization which led better controlling the health, configuration and security of computers/servers thus reducing the risk of infection with viruses/malware