Andrei Hamuth Email & Phone Number

• Technical experience with different Software and Platforms used in everyday work activities such as ServiceNow, Amazon Workspaces, Microsoft Azure, Adobe Admin, Office 365, Google Applications, and Quest Active Directory.• Monthly and weekly reporting on tickets for operational meetings with the client’s engineers and stakeholders.• Coaching & Training - responsible for delivering complete process training to new starters, keeping the internal knowledge base documentation up to speed, and preparing and delivering refresher sessions to the team members.• Quality Assurance - Monitor and make sure that the quality standards are being achieved by performing monthly quality checks for each Agent and ongoing monitoring of ticket handling quality by doing Queue Sanity checks.•Knowledge base management - responsible for creating new Knowledge base articles for Service Transitions and performing audits on existing ones to make sure all of our information on continuously changing procedures is up to date.

Palm Beach, Florida, United States

Romania

- Required to prioritize tasks in a fast-paced environment. - Guide consumers through the resident screening dispute process, and explain the necessary steps in order to resolve their disputes- Work with multiple platforms, and continuously grow by learning new skills that allowed me to adapt and take on new responsibilities for my position.

Romania

Member of the Outgoing Global Volunteer team, responsible for sending students in an international internship, in one of over 120 countries where AIESEC has available programs. developing the applicants' flow to assure growth in conversion, creating a concept of promo offline and online when needed, collaborating with Marketing and PR department in order to create intern campaigns, and maintaining a connection with the exchange participants throughout the whole internship.