Interim Executive Director for YWCA Cambridge, MassachusettsTelehealth Consultant for Populations Services International (PSI) Latin America and Caribbean Office: Competitive research and analysis for digital health in Latin-America and the Caribbean, developed a business case for PSI to engage in digital health, developed business model and operations strategy, managed relationship with different stakeholders in the organization (including global and local leaders)evaluation of… Show more Interim Executive Director for YWCA Cambridge, MassachusettsTelehealth Consultant for Populations Services International (PSI) Latin America and Caribbean Office: Competitive research and analysis for digital health in Latin-America and the Caribbean, developed a business case for PSI to engage in digital health, developed business model and operations strategy, managed relationship with different stakeholders in the organization (including global and local leaders)evaluation of current IT Platform and due diligence on potential IT platforms, developed Quality Assurance program, KPI and financial modelInterim Executive Director Neighborhood PACEProvide strategic leadership and operational oversight for East Boston’s Neighborhood Health Center’s All InclusiveProgram for the Elderly, a Value Based Model that contracts with CMS and MassHealth to provide comprehensivecare to 55+ population that is at a Nursing Home level of care, serving asInterim Executive Director. Responsible for FY23 Budgeting, P&L, readiness of a newlyconstructed Alternative Care Setting (ACS) in Everett, Clinical Operations, Business Development, Sales, Health PlanOperations, Quality and Compliance.Led referrals department improvement project at East Boston Neighborhood Health Center (EBNHC), Massachusetts : Developed a baseline assessment on the referral process, led the design and production of reports from Epic to inform operations decision making, created a roadmap to improve referrals workflows, including process improvement, EPIC enhancements and data analytics, worked with different stakeholders including, providers, IT and operations, to implement changesIdentified and implemented management of Key Performance Indicators, designed and implemented quality assurance program, designed and led the implementation of a COVID-19 vaccination service line to support Patient’s access in the organization. Due diligence, contract and implementation of an outsourced call center. Show less

Drive transformation to Value Based Care in Federally Qualified Health Centers (FQHC) associated with C3 ACO directing a team of four Health Center Performance Managers

-Consult with clients to define and implement health engagement solutions to meet business objectives.-Manage customer relationships and service delivery for customer engagement, data management and data analytics services.- Achieve client goals as measured by mutually defined key performance indicators (KPI).-Drive internal and external collaboration across all levels, including change management.-Define and manage team member in collaboration with stakeholders (internal and… Show more -Consult with clients to define and implement health engagement solutions to meet business objectives.-Manage customer relationships and service delivery for customer engagement, data management and data analytics services.- Achieve client goals as measured by mutually defined key performance indicators (KPI).-Drive internal and external collaboration across all levels, including change management.-Define and manage team member in collaboration with stakeholders (internal and external) to ensureproject quality and timely delivery of projects-Conduct user training and provide ongoing client support Show less

After identifying an opportunity of improvement for the Live Agent Channel, I provided strategic recommendations on standard operations procedures to Senior Management that resulted in Migration of Platform for Service Delivery and change on business models with clients and vendors• Implemented and Managed Best Practices on Call Center Channel Operation across Eliza• Implemented and managed Call Center QA process across the organization• Oversee Call Center’s operation performance… Show more After identifying an opportunity of improvement for the Live Agent Channel, I provided strategic recommendations on standard operations procedures to Senior Management that resulted in Migration of Platform for Service Delivery and change on business models with clients and vendors• Implemented and Managed Best Practices on Call Center Channel Operation across Eliza• Implemented and managed Call Center QA process across the organization• Oversee Call Center’s operation performance and present results to Senior Management• Vendor manager Show less

Telemedicine provider (store and forward and telephone triage)Co-Founder, Managing Director and Secretary of the BoardMajor Private Insurance Company with more than 700K members affiliated to the service in Venezuela• Transformed business opportunity into a profitable organization under the Venezuelan economic crisis • Responsible for P&L, business development and operational continuity. • Responsible for implementation and deployment of internal IT infrastructure… Show more Telemedicine provider (store and forward and telephone triage)Co-Founder, Managing Director and Secretary of the BoardMajor Private Insurance Company with more than 700K members affiliated to the service in Venezuela• Transformed business opportunity into a profitable organization under the Venezuelan economic crisis • Responsible for P&L, business development and operational continuity. • Responsible for implementation and deployment of internal IT infrastructure, including medical software, call center solution, hardware, and customer’s database integration.• Led the medical and administrative staff recruitment, designed the employee benefit and compensation plan and developed and executed the training program for medical staff (30 employees).• Responsible for new client acquisition and client retention.• Responsible of national and international business development strategy• Responsible to initiate, develop and maintain partners and vendors´ relationships.• Responsible to set up business foundations and relationship with New Partner in Lima, Peru.• Responsible of development and implementation of service contract with Pacific Rubiales Energy in Colombia (Oil and Gas Industry)Responsible to develop, maintain and revise policies and procedures of Compliance Guidelines and Standards of Conduct in the organization Show less

• Account Management• Oversee the entire deployment cycle of specialized IT educational program and services in the Caribbean markets. - Key Customers: Cisco Systems, Fujitsu, Digicel, BTC (Bahama Telecommunications Company), TSTT (Trinidad & Tobago Telecommunications Company), Ingram Micro, Techdata , XO Communications, Telmex.

Musical productions and music education companyExecutive Director• Direction and productions of tours and concerts in different states in the US, including Florida, California, Maryland, New York, DC, Texas. • Responsible of marketing and communications including press releases, posters, postcards and event’s programs. • Prepared and control fundraising and capital budgeting plan.