• Member of the core team responsible for post-migration stabilization and reconciliation process.• Introduce an automated scheduling tool for a workforce of 600+ agents• Develop a database to facilitate reporting and analytical functions• Manage sophisticated analytical processes for the Retail Operations segment

• Heavily involved as core team for Citi – UOB migration process from the bank-wide data workstream• Establish an algorithm for automation of all the BAU reporting processes using SAS• Perform advanced data analysis to improve Citiphone’s business performance in day-to-day operations• Develop and maintain Citiphone agent KPI scorecard calculation• Oversee expenses within the Citiphone department

• Conducted a BAU campaign maintenance related to Cards and Retail Banking• Developed automation improvement with best practices using SAS• Support other division needs related to Data Warehouse by certain model and criteria

• Conceptualize and propose ideas to meet client’s needs• Responsible as part of the team to make sure the event run as planned

• Conducted a weekly observation and survey in order to control Client’s Products and Service Quality• Generate weekly evaluation report based on observation

• Involved as Part of Engineering Team which responsible for the line production preparation for new upcoming Mercedes E-Class and GLE-Class• Conducted a research, plan, and built an actual special production warehouse for Mercedes Benz electric car’s battery