A highly skilled professional with dual citizenship (Brazilian and Luxembourgish) and over 12 years of experience in Customer Success Support. I am fluent in English and Spanish, and possess more than 4 years of expertise in ETL migrations and database management.I excel in problem-solving and have a proven track record of implementing processes that have been widely adopted by clients. My strong knowledge of agile methodologies has significantly contributed to enhancing internal company procedures.Key Competencies and Skills:Customer Success & Support: Exceptional communication and customer-focused skills, frequently praised by clients.Technical Expertise: Proficient in Oracle, Microsoft MS-SQL, and possess some experience with IBM DB2 on Windows. Strong understanding of High Availability solutions and data security best practices.Operating Systems: Skilled in VMWare, Linux, Microsoft Windows Server, Windows, Unix, and Azure environments.Database Management: Hands-on experience with PostgreSQL, Oracle, MS-SQL, and backup/restore tools. Project Management: Experienced in project work with solid knowledge of ITIL procedures. Demonstrates strong documentation skills and quality awareness.Teamwork & Communication: Adept at working in team settings, participating in out-of-office hour support on-call programs, and maintaining effective communication with users in both English, Spanish and Portuguese.Achievements and Attributes:Proactive and eager to learn, with a keen interest in data manipulation (ETL) and technical investigation.Recognized for a high level of problem-solving skills, sense of responsibility, and good humor.Open-minded and ready for new challenges in the IT sector.