Andrei Spasiu Email & Phone Number

Bucharest, Romania

Bucharest

Barcelona, Catalonia, Spain

Coordinate a multi-level management and execution structure - Managing Team Performance (set up targets and KPIs, monitor performance, support people evolution) - Identifying training and development needs and building training/coaching plan in collaboration with Training specialist - Identifying solutions for efficiency gains, improve productivity and drive standardization across the teams - Leading the team through the implementation of new processes, tools and best… Show more Coordinate a multi-level management and execution structure - Managing Team Performance (set up targets and KPIs, monitor performance, support people evolution) - Identifying training and development needs and building training/coaching plan in collaboration with Training specialist - Identifying solutions for efficiency gains, improve productivity and drive standardization across the teams - Leading the team through the implementation of new processes, tools and best practices - Work on succession planning, identifying high-potentials in the team and developing these into higher profile roles - Manage relationships with countries: Business stakeholders & local payroll teams Show less

Bucharest, Romania

Coordination of various functions across clients and global regions: Service Delivery Support, Reporting & Analytics, Quality Assurance, Value RecoveryMain achievements:- by integrating the PowerBI tool and Data Warehouse, we were able to enhance automation throughout the Reporting portfolio from 0% to 44% in a year, resulting in improved deliverable quality and resourcing efficiency- created an individual performance matrix to monitor and track the level and trend of… Show more Coordination of various functions across clients and global regions: Service Delivery Support, Reporting & Analytics, Quality Assurance, Value RecoveryMain achievements:- by integrating the PowerBI tool and Data Warehouse, we were able to enhance automation throughout the Reporting portfolio from 0% to 44% in a year, resulting in improved deliverable quality and resourcing efficiency- created an individual performance matrix to monitor and track the level and trend of performance for each employee in the team, offering improved visibility for both Managers and Consultants- created and implemented controls for a better performance management which helped meeting client's KPIs at a constant level- in progress of implementing the first Robotic Automation tool for Invoice Processing and Value Recovery stream- maintaining a low attrition rate, much below the industry norm, and providing development and learning opportunities to team members; promoting two consultants to management positions based on their performance and expertise Show less

Bucharest, Romania

Responsible for leading several Procurement & Client Service Desk teams across multiple regions

Bucharest, Romania

Coordinated the operations for 10 markets across Europe, clubbed in 6 teams,, delivering service from Bucharest and another location outside RomaniaMain achievements:- recruited and trained over 80 people with various profiles in less than 6 months to build and develop the team (order to cash, purchase to pay, management)- transitioned and successfully implemented the process for all markets with no delays and meeting the tight timelines (6 months) - since the Go Live, all… Show more Coordinated the operations for 10 markets across Europe, clubbed in 6 teams,, delivering service from Bucharest and another location outside RomaniaMain achievements:- recruited and trained over 80 people with various profiles in less than 6 months to build and develop the team (order to cash, purchase to pay, management)- transitioned and successfully implemented the process for all markets with no delays and meeting the tight timelines (6 months) - since the Go Live, all SLAs and KPIs have been green- compared to the Go Live moment, the attrition rate was reduced by more than 50%, keeping it at the industry average rate- the team's productivity increased by about 20% as a result of coordinated transformation (robotic automation - RPA) and continuous improvement efforts- maintained a positive relationship with the key stakeholders, resulting in a high customer satisfaction rating- in order for team members (direct and indirect reports) to grow and develop, I provided them with direction and assistance; some Associates were promoted to managerial roles after a successful promotion process Show less

Bucharest, Romania

Main responsibilities:- monitored and tracked a EUR 25+ Mio budget, forecasting and reconciliation, invoice management- managed the Core Team's and the project's extended resources' availability; produced specific reports- matched time plans and resources required for the project's various streams- managed the communication channels between the project team, 3rd party vendors and Board Members- management of governance and issues, approval of deliverables, and program… Show more Main responsibilities:- monitored and tracked a EUR 25+ Mio budget, forecasting and reconciliation, invoice management- managed the Core Team's and the project's extended resources' availability; produced specific reports- matched time plans and resources required for the project's various streams- managed the communication channels between the project team, 3rd party vendors and Board Members- management of governance and issues, approval of deliverables, and program documentation Show less

Bucharest, Romania

Main responsibilities:- coordinated projects with EUR +400k total budget and teams of +10 people- provided integration and support services to owners and customers throughout the project life-cycle- maintained control of the deliverables schedule allocating appropriate resources to ensure the delivery of projects in time- risks and difficulties were mitigated, and issues were resolved in a timely manner- managed relationships with 3rd party vendorsMain… Show more Main responsibilities:- coordinated projects with EUR +400k total budget and teams of +10 people- provided integration and support services to owners and customers throughout the project life-cycle- maintained control of the deliverables schedule allocating appropriate resources to ensure the delivery of projects in time- risks and difficulties were mitigated, and issues were resolved in a timely manner- managed relationships with 3rd party vendorsMain achievements:- upgraded several payments applications according to regulatory directions- upgraded one of the treasury software application in order to meet the IFRS standards - upgraded the main PI customer scoring and loan approval software application Show less

Bucharest, Romania

In charge of four teams, totaling 4 Group Managers and 35 AnalystsMain responsibilities: - coordinate the loan restructuring offers, analysis and approval processes as well as the “restructuring by phone” and consolidation processes; - prepare and submit for approval to the Board Members the restructuring requests for top clients;- assess the overall performance of the officers and Group Managers; active role in job interviews and recruiting process;- monitor and set… Show more In charge of four teams, totaling 4 Group Managers and 35 AnalystsMain responsibilities: - coordinate the loan restructuring offers, analysis and approval processes as well as the “restructuring by phone” and consolidation processes; - prepare and submit for approval to the Board Members the restructuring requests for top clients;- assess the overall performance of the officers and Group Managers; active role in job interviews and recruiting process;- monitor and set KPIs and budget, manage the staffing capacity accordingly;- active role in implementing the LEAN Transformation Program by conducting regular meetings with external consultants and/or staff consisted in: problem solving, coaching, feedback, KPI setting and monitoring, workflow streamline, capacity management.Main achievements:- developed and implemented all the loan restructuring and consolidation products according to the bank’s restructuring strategy- coordinated the restructuring process in order to meet and exceed the portfolio KPIs- full transfer of operations, from Bucharest to Brasov, including but not limited to: personnel recruitment, training, evaluation, and monitoring, remote management and coordination of staff and processes, logistical handling, and KPI setting Show less

Bucharest, Romania

Responsible for coordinating a team of 12 Collections OfficersMain responsibilities: - coordinate a collections team in order to achieve qualitative and quantitative targets - develop and implement new strategies- supervise and assess the overall performance of the collectors- active role in job interviews and recruiting process- adjust the coordinating tools according to each team member’s personality for raising his or her performance in order to reach or excel the… Show more Responsible for coordinating a team of 12 Collections OfficersMain responsibilities: - coordinate a collections team in order to achieve qualitative and quantitative targets - develop and implement new strategies- supervise and assess the overall performance of the collectors- active role in job interviews and recruiting process- adjust the coordinating tools according to each team member’s personality for raising his or her performance in order to reach or excel the set KPIs- assess each team member’s skills in order to determine their strengths and development needs as well as to integrate them accordingly in the Department’s Development PlanMain achievements:- for the entire team as well as for each individual, KPIs in terms of collected amount, payment commitments kept, and call quality were consistently exceeded- coached and trained new colleagues to help them achieve the appropriate level of productivity as quickly as possible Show less

Bucharest, Romania

Responsibilities:- collect the debts for each account from the allocated portfolio; - administrate the allocated portfolio (monitor the payment promises);- identify and report the fraud cases;- provide feedback regarding the collection process in order to improve the work flow.

Bucharest, Romania

Responsibilities:- communicate with debtors via mail and telephone;- negotiate payment terms with the debtors; - interaction with major clients; - achieve individual and team targets; - general administrative tasks, train and supervise new colleagues.

Master'S Degree, Banking Systems Management - Msbank

Bachelor Degree, Banking & Stock Exchange

Activities and Societies: April 2004 - Internship at Banca Comerciala Romana - BCR

Highschool Diploma, Finance & Accounting

Activities and Societies: May 2001 - Internship at “IFC-Conseil”, Paris, France - professional training company