Andrei Stefan Email & Phone Number

Bucharest Metropolitan Area

- Develop and implement comprehensive sales strategies that align with the company's business objectives- Identify new market opportunities and create plans to capitalize on them- Set annual sales goals and create a roadmap to achieve them- Drive revenue growth by identifying and securing new business opportunities- Monitor and analyze sales performance metrics, adjusting strategies as necessary to optimize results- Build and maintain strong relationships with key clients and partners- Oversee negotiations and close major deals that contribute significantly to revenue- Ensure high levels of customer satisfaction and long-term client retention- Analyze sales data to identify trends, risks, and opportunities- Foster a high-performance culture focused on achieving and exceeding sales targets- Lead, mentor, and manage the sales team, ensuring they have the skills and resources needed to succeed

Romania

- Maintain sustainable and productive relationships with existing clients- Identify opportunities to expand the business, including through partnerships, mergers and new markets- Analyze sales, marketing, finance and other reports to gain insights into how to improve performance and maximize growth- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition- Assess risks involved with new initiatives, ensure deadlines are met and be ready to handle unexpected situations- Acquire a thorough understanding of key customer needs and requirements- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives- Ensure the correct products and services are delivered to customers in a timely manner- Serve as the link of communication between key customers and internal teams- Resolve any issues and problems faced by customers and deal with complaints to maintain trust- Play an integral part in generating new sales that will turn into long-lasting relationships- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics- Developing specific plans to ensure growth both long and short-term- Collaborating with senior executives to establish and execute a sales goal

Bucharest, Romania

- Maintain sustainable and productive relationships with existing clients- Identify opportunities to expand the business, including through partnerships,mergers and new markets- Analyze sales, marketing, finance and other reports to gain insights into howto improve performance and maximize growth- Develop trust relationships with a portfolio of major clients to ensure they donot turn to competition- Assess risks involved with new initiatives, ensure deadlines are met and beready to handle unexpected situations- Acquire a thorough understanding of key customer needs and requirements- Expand the relationships with existing customers by continuously proposingsolutions that meet their objectives- Ensure the correct products and services are delivered to customers in atimely manner- Serve as the link of communication between key customers and internalteams- Resolve any issues and problems faced by customers and deal withcomplaints to maintain trust- Play an integral part in generating new sales that will turn into long-lastingrelationships- Prepare regular reports of progress and forecasts to internal and externalstakeholders using key account metrics- Developing specific plans to ensure growth both long and short-term- Collaborating with senior executives to establish and execute a sales goal

Bucharest, Romania

- Maintain sustainable and productive relationships with existing clients- Identify opportunities to expand the business, including through partnerships, mergers and new markets- Analyze sales, marketing, finance and other reports to gain insights into how to improve performance and maximize growth- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition- Assess risks involved with new initiatives, ensure deadlines are met and be ready to handle unexpected situations- Acquire a thorough understanding of key customer needs and requirements- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives- Ensure the correct products and services are delivered to customers in a timely manner- Serve as the link of communication between key customers and internal teams- Resolve any issues and problems faced by customers and deal with complaints to maintain trust- Play an integral part in generating new sales that will turn into long-lasting relationships- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics- Developing specific plans to ensure growth both long and short-term- Collaborating with senior executives to establish and execute a sales goal

Bucharest, Romania

- Identifying, hunting, specifically phone/email-based prospecting and recruiting of new sellers;- Effectively prioritize and manage a pipeline of sellers to consistently meet/exceed quarterly targets;- Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success on the eMAG Marketplace;- Work closely with new sellers, educating them about eMAG’s high standards of delivery and customer experience;- Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items and competitive pricing to best tailor your pitch and advice to sellers;- Provide crucial guidance to sellers in marketing and listing optimization, search engine optimization, inventory management, shipping and fulfilment strategy, risk management, and other strategic and operational needs to insure operational excellence;- Track and report business development results, analyse data, interpret reports and information for your portfolio of sellers;- Prioritize your time optimally to achieve your targets in a KPI-driven environment- Work with sellers as an account manager – helping them to launch and grow their business on eMAG Marketplace ;- Manage numerous accounts concurrently & strategically;- Develop analysis to track seller’s performance; create goals and strategies to realize positive growth for each seller;- Partner with other eMAG internal departments to maximize seller’s exposure and experience.

Bucharest, Romania

- Develop and implement customer service policies and procedures- Define and communicate customer service standards- Review and assess customer service contracts- Oversee the achievement and maintenance of agreed customer service levels and standards- Direct the daily operations of the customer service team- Plan, prioritize and delegate work tasks to ensure proper functioning of the department- Ensure the necessary resources and tools are available for quality customer service delivery- Review customer complaints- Track customer complaint resolution- Monitor accuracy of reporting and data base information- Analyze relevant data to determine customer service outputs- Identify and implement strategies to improve quality of service, productivity and profitability- Liaise with company management to support and implement growth strategies- Co-ordinate and manage customer service projects and initiatives- Ensure budget requirements are met- Evaluate and performance manage staff- Identify and address staff training and coaching needs- Develop and analysis the CRM systems

- Developing and maintaining relationships to promote the company bothlocally and nationally.- Developing and participating in the execution of marketing programs.- Tracking local competitors- Development and execution of signage in stores and in their proximity.- Local and national campaign analysis- Local campaign implementation- In charge with the development, application and analysis of CRM system(Customer Relationship Management system).- Maintaining good connections with CRM service providers- Tracking and compliance with CRM / LSM / Merchandising budgets- Participation in activities of research and business analysis- Maximizing indicators such as sales / profitability / brand awarenessachieved through carrying out marketing campaigns

Bucuresti

-Good knowledge of the customers and their necessities-Knowledge about how customer organizes, so you can anticipate their needsand requests, to provide quick answers and solutions-Maintaining a good relationship with the suppliers-Negotiating the new purchases with the suppliers-Maintaining a good relationship with the stores in order to take advantage atthe maximum of any business opportunities that may appear-Evaluating permanently the relationship with the customers, with the purposeof maintaining their loyalty to the brand-Market and business analysis, suggestions on how to improve the business-Customer profitability ratings, so exposure to them would be minimal-Tracking the cash in from customers and reporting exceeded balances-Achieving sales targets