Andrej Lipták Email & Phone Number

Slovakia

Bratislava, Slovakia

Bratislava, Slovakia

• Application service management (SaaS solution).• IT operations, change/incident, release, app. maintenance, ITGC, contract, user management.

Bratislava

• 3rd level operations team / system admin for WCMS application.• Incident management (e-mail / phone communication), problem analysis.• Execution of functional testing, test case creation.• Agile environment with usage of Kanban and Scrum frameworks. Part of Scrum meetings(planning, review, retrospective).• User management within SDL Tridion WCMS application.• Administration of Webtrends (Web Analytics application).• Related reporting.• Other regular / ad hoc tasks related to application support: e.g. server maintenance.

Bratislava

• Multiple projects for leading multinational IT companies.• Experience with leading corporate applications (Siebel CRM, Microsoft Dynamics CRM, MSSharePoint, SDL Tridion CMS).• Deputy team lead: organizing and leading meetings with client's service manager + relatedreporting. Presenting current project situation to the customer. Organizing support team,delegating tasks to members.• Incident management, defect tracking, change management.• Problem analysis, execution of functional testing and related reporting.• Test planning (UAT, smoke, regression), test analysis (and estimations), reviews of test cases(design, maintenance and enhancement of test scenarios and test cases).• Cooperation with the development team - presenting bug analyses on recurring meetings.• Root cause analysis and definiton, related reporting.• Moderating UAT testing sessions with clients business teams.• Tutoring, supervising and reviewing clients team during KX period.• Release deployment (MS Dynamics CRM).• SharePoint administration - access management, general support of the clients SharePoint pages.• User administration (Active Directory, SharePoint, MS Dynamics CRM, Siebel CRM).• Presenting functionalities and current operations situation to application owners/projectmanagers.

Bratislava

Project for major consumer electronics manufacturer - Sales Promotion• Promo activities - Sony Vaio products• Onsite promotion at major slovak consumer electronics vendor• Competition-activities and sales monitoring and related reporting

Engineer'S Degree, International Business - Faculty Of Commerce, A

Engineer's degree - Study Programme: International business Diploma thesis: Global Brands The aim of the diploma thesis was.

Graduate