Andrej Mihailovic Email & Phone Number

Etobicoke, Ontario, Canada

• Provide front-line technical support to the university community, assisting students, staff, and faculty with various technological challenges in a fast-paced academic environment.
• Diagnose and resolve issues related to hardware, software, and network connectivity across various devices, including computers, printers, and mobile technology
• Support user account management by assisting with new account setups and troubleshooting login or access issues
• Maintain and manage classroom and lab equipment, including audiovisual systems, ensuring all devices are updated and ready for use during lectures and events
• Provide clear, user-focused solutions to technical problems, enhancing the user experience through effective communication and professional service

Etobicoke, Ontario, Canada

• Showcase leadership among peers by providing mentorship and guidance for student community of 1500+, encouraging professional development through one-on-one consultations, group workshops, and campus events.
• Meet with 30+ students per semester for resume and cover letter reviews and conducting mock-interviews with a client-service approach
• Survey students on a one-to-one format, identifying their career needs and utilizing findings to develop and host on-campus workshops
• Execute campus events by supporting the Career Services team with employer retention, student promotion, and logistical planning
• Create educational and engaging social media content to promote campus activities

Toronto, Ontario, Canada

• Directly oversee team of 10 undergraduate students focused on creating initial marketing content for a legal tech startup, as well as a research team of 10 postgraduate students focused on conducting marketing research.
• Guide team to create engaging and relevant content for the company website, social media platforms, and email marketing campaign
• Organize research of situational analysis, marketing strategies, 4 P’s analysis, SWOT analysis, SEO keywords, etc.
• Analyze website traffic using tools such as Google Analytics, to identify areas for improvement
• Create and implement an email marketing strategy

St John’s, Newfoundland And Labrador, Canada

Vancouver, British Columbia, Canada

• Worked alongside founder of gift-giving tech start-up company in researching and analyzing current market trends, then creating and implementing new marketing strategy.
• Developed successful social media campaigns across various platforms (Instagram, TikTok, Facebook), attracting new followers while maintaining the company’s image and voice
• Conducted marketing analysis weekly, converting quantitative data to qualitative insights and presenting to the management team with recommendations
• Examined competitor's marketing strategies, understanding their strengths and weaknesses, and conducting internal SWOT analysis

Etobicoke, Ontario, Canada

• Facilitated client-facing operations with commitment to efficiency, managing print project schedules and ensured that client needs were met on time and according to expectations.
• Processed 100+ shipping/delivery orders monthly with suppliers (Fedex, Purolator, DHL) with attention to confidentiality, sensitive material, and delivery timelines
• Kept track of departmental inventory and supply levels of $50,000+
• Onboarded new employees, training them in company policy and procedure and ensuring they were well informed to work independently

Toronto, Ontario, Canada

• Represented the corporate brand, providing a consistent and expected experience while prioritizing excellent customer service.
• Processed 100+ payments daily in an efficient manner, meeting standards of order delivery
• Assisted manager in meeting sales goals, labor goals, and service times while balancing the needs of various departments (drive-through, front counter, kitchen)
• Helped train, develop, and mentor new employees

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Activities and Societies: Student Leader on Student Advisory Committee, Guelph-Humber Finance Society, Guelph-Humber Accounting Society

Diploma Of Education, Business Administration And Management, General