Provide front-line technical support to the university community, assisting students, staff, and faculty with various technological challenges in a fast-paced academic environment.• Diagnose and resolve issues related to hardware, software, and network connectivity across various devices, including computers, printers, and mobile technology• Support user account management by assisting with new account setups and troubleshooting login or access issues• Maintain and manage classroom and lab equipment, including audiovisual systems, ensuring all devices are updated and ready for use during lectures and events• Provide clear, user-focused solutions to technical problems, enhancing the user experience through effective communication and professional service

Showcase leadership among peers by providing mentorship and guidance for student community of 1500+, encouraging professional development through one-on-one consultations, group workshops, and campus events.• Meet with 30+ students per semester for resume and cover letter reviews and conducting mock-interviews with a client-service approach• Survey students on a one-to-one format, identifying their career needs and utilizing findings to develop and host on-campus workshops• Execute campus events by supporting the Career Services team with employer retention, student promotion, and logistical planning • Create educational and engaging social media content to promote campus activities

Directly oversee team of 10 undergraduate students focused on creating initial marketing content for a legal tech startup, as well as a research team of 10 postgraduate students focused on conducting marketing research.• Guide team to create engaging and relevant content for the company website, social media platforms, and email marketing campaign• Organize research of situational analysis, marketing strategies, 4 P’s analysis, SWOT analysis, SEO keywords, etc.• Analyze website traffic using tools such as Google Analytics, to identify areas for improvement• Create and implement an email marketing strategy

Worked alongside founder of gift-giving tech start-up company in researching and analyzing current market trends, then creating and implementing new marketing strategy.• Developed successful social media campaigns across various platforms (Instagram, TikTok, Facebook), attracting new followers while maintaining the company’s image and voice• Conducted marketing analysis weekly, converting quantitative data to qualitative insights and presenting to the management team with recommendations• Examined competitor's marketing strategies, understanding their strengths and weaknesses, and conducting internal SWOT analysis

Facilitated client-facing operations with commitment to efficiency, managing print project schedules and ensured that client needs were met on time and according to expectations.• Processed 100+ shipping/delivery orders monthly with suppliers (Fedex, Purolator, DHL) with attention to confidentiality, sensitive material, and delivery timelines• Kept track of departmental inventory and supply levels of $50,000+• Onboarded new employees, training them in company policy and procedure and ensuring they were well informed to work independently

Represented the corporate brand, providing a consistent and expected experience while prioritizing excellent customer service.• Processed 100+ payments daily in an efficient manner, meeting standards of order delivery• Assisted manager in meeting sales goals, labor goals, and service times while balancing the needs of various departments (drive-through, front counter, kitchen)• Helped train, develop, and mentor new employees